Customer Support Representative (Dallas, Texas)

118-WW TMG MFG OPS; Dallas (TX); On-site; USD 42,000 - 52,000; Full time

Job summary

Texas Instruments is seeking a Customer Support Representative to be the friendly voice for customers, resolving issues and documenting interactions. The role emphasizes collaboration with cross-functional teams and data-driven problem solving.

The position is on-site, Monday–Friday, with a focus on improving customer experience and operational efficiency. Previous customer service experience and strong communication skills are required.

Qualifications

• High school diploma or GED required.
• 2 years of call center or customer support experience, or an Associate degree in business administration or related field.
• Proficient in written and verbal communication.
• Proficient in Microsoft Excel.

Responsibilities

• Turn customer challenges into success stories.
• Collaborate with cross-functional teams to tackle complex issues.
• Contribute to improving operational processes and customer experience.
• Use internal systems to respond to customer inquiries and document interactions.
• Leverage data to address customer problems and maintain metrics.
• Proactively resolve data discrepancies between TI and customers.
• Build external and internal relationships.
• Be part of a team that values your input and ideas.

Skills

Communication skills

Problem solving

Multitasking

Education

High School Diploma or GED

Associate degree in business administration or related field

Tools

Excel

Ticketing systems

CRM systems

SAP

Job description

Change the world. Love your job.

Are you passionate about helping people and solving problems? Do you thrive in a dynamic environment where no two days are the same? Join our Customer Support Center team and become an integral part of TI's success story!

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

• Turn customer challenges into success stories


• Collaborate with cross-functional teams to tackle complex issues


• Contribute to improving our operational processes and customer experience


• Use internal systems to respond to customer inquiries and document customer interactions


• Leverage data to address customer problems and maintain operational success metrics


• Proactively resolve data discrepancies between TI and customers


• Gain valuable experience in building both external and internal relationships


• Be a part of a supportive team environment that values your input and ideas

Special note: This role in on-site Monday - Friday.

Join us and be part of a team that's shaping the future of technology while providing world‑class customer support. Your journey to an exciting career starts here!

Texas Instruments will not sponsor job applicants for visas or work authorization for this position.

Minimum Requirements:

• High school diploma or GED


• One of the following:
  
  
  
  • 2 years of work experience in a call center or customer support environment (excluding retail), or
  
  
  • Associate degree in business administration or related field
  
  
  
  


• Proficient in written and verbal communication


• Proficient in Excel

Preferred Qualifications:

• Natural communicator who can explain complex ideas simply


• Good eye for details and take pride in your work


• Passionate for helping others shines through in every interaction


• Creative problem-solver who thinks on your feet


• Thrive in a fast-paced environment and can juggle multiple priorities


• Comfortable working independently, but also love being part of a team


• Previous customer service experience is a plus


• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data


• Familiarity with email, ticketing systems, SAP and customer relationship management (CRM) platforms experience preferred