Customer Support Pro: Growth, Training & Benefits

Uline; Menomonie (WI); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% match

Bonuses

Paid holidays

Tuition assistance

Modern facilities

Fitness center & walking trails

Job summary

Uline, a family-owned leader in shipping and packaging, seeks a Customer Support Specialist to build customer relationships, provide solutions, and deliver legendary service on-site in Hudson, WI. You’ll use world-class technology to resolve product questions, process orders, and connect with customers via phone, email and chat.

We offer extensive training, growth opportunities, competitive benefits, and a strong team culture in a fast-paced environment.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• Excellent problem-solving, listening and communication abilities.
• Eagerness to learn and trainable.

Responsibilities

• Process customer orders and handle inquiries using Uline's technology.
• Provide product recommendations and answer pricing questions.
• Build relationships through phone, email and chat.
• Understand customer needs and propose ideal solutions.
• Assist customers with website navigation and placing orders online.

Skills

Problem solving

Listening skills

Communication skills

Education

High school diploma or equivalent

Bachelor's degree

Job description

Uline, a family-owned leader in shipping and packaging, seeks a Customer Support Specialist to build customer relationships, provide solutions, and deliver legendary service on-site in Hudson, WI. You’ll use world-class technology to resolve product questions, process orders, and connect with customers via phone, email and chat.

We offer extensive training, growth opportunities, competitive benefits, and a strong team culture in a fast-paced environment.