On-Site Customer Support Specialist — Growth & Benefits

Uline; Saint Paul (MN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health insurance

401(k) with 6% employer match starts—d

Paid holidays and generous paid time

Tuition Assistance Program

On-site facilities and fitness center

Job summary

Uline in Minnesota is seeking a Customer Support Specialist to process orders, provide product recommendations, and handle inquiries across phone, email and chat. You will build relationships with customers and become a product and solutions expert, equipped to answer pricing, shipping and site navigation questions quickly and confidently.

The role offers on-site, full-time shifts with best-in-class training, generous benefits and growth opportunities within a family-owned company.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred.
• Excellent problem-solving, listening and communication skills.
• Prior customer service experience is a plus, but training will be provided.
• Ability to handle orders and inquiries using company technology.

Responsibilities

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

Skills

Customer service

Phone support

Email & chat

Communication

Problem solving

Education

High School diploma or equivalent

Bachelor's degree preferred

Job description

Uline in Minnesota is seeking a Customer Support Specialist to process orders, provide product recommendations, and handle inquiries across phone, email and chat. You will build relationships with customers and become a product and solutions expert, equipped to answer pricing, shipping and site navigation questions quickly and confidently.

The role offers on-site, full-time shifts with best-in-class training, generous benefits and growth opportunities within a family-owned company.