Customer Support Pro — Flexible Schedule & On-Demand Pay

Tier1usa; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

401(k) with Employer Match

Paid training

Flexible Schedule

Health coaching & EAP

Job summary

LAZ Parking New York/New Jersey, LLC is seeking a Customer Service Representative in New York to engage with customers via phone and email and resolve inquiries with a courteous, helpful approach.

This full-time role supports operations, offers $18.00/hour, and includes benefits such as 401(k) with matching, paid training, and a flexible schedule. Spanish-speaking preferred to assist a diverse customer base.

Qualifications

• High school diploma or GED required or preferred.
• Experience with Word, Excel and MS Office.
• Spanish-speaking preferred.
• Parking industry experience preferred.

Responsibilities

• Greet customers by name and respond promptly to inquiries via phone or email.
• Provide courteous, professional information and troubleshoot issues.
• Maintain accurate customer records and data entry in logs.
• Promote and explain parking products and services to customers.
• Escalate complex questions as needed and follow up on resolutions.
• Support field operations and collaborate with team members to improve service.

Skills

Communication

Phone skills

MS Office proficiency

Bilingual Spanish

Education

High school diploma or GED

Tools

Word

Excel

MS Office

Job description

LAZ Parking New York/New Jersey, LLC is seeking a Customer Service Representative in New York to engage with customers via phone and email and resolve inquiries with a courteous, helpful approach.

This full-time role supports operations, offers $18.00/hour, and includes benefits such as 401(k) with matching, paid training, and a flexible schedule. Spanish-speaking preferred to assist a diverse customer base.