Customer Service Representative

Tier1usa; City of Peekskill (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Referral Bonus

Cash Tips Daily

Flexible Schedule

PayActiv

Paid training

Health coaching & resources

EAP

401(k) with employer match

Job summary

LAZ Parking New York/New Jersey, LLC is seeking a Customer Service Representative in Peekskill, NY. You will greet customers, assist with parking facilities, and handle cashiering duties. Flexible shifts include AM, PM, and Overnight; referrals and daily cash tips are part of the compensation.

We offer paid training, health resources, and an employer-matched 401(k). This role emphasizes customer service, reliability, and teamwork in a fast-paced environment.

Qualifications

• Experience in customer-facing roles is preferred.
• Ability to handle cash transactions accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers and respond to inquiries in a timely and friendly manner.
• Assist customers in parking facilities and direct traffic as needed.
• Perform cashiering functions for exceptions transactions.

Skills

Cash handling

Customer service

De-escalation

English proficiency

Education

High school diploma or GED

Job description

Customer Service Representative LAZ Parking New York/New Jersey, LLC

Address Peekskill, NY

Compensation $17.00/hour

Job Type Customer service plus operations

Description

What's in it for you?

We are redefining parking management and having fun doing it! To support our company's culture of investing in our people, we offeremployees the following perks:

Hiring immediately!

• $300Referral Bonus!
• Cash Tips Daily
• Flexible Schedule- we are looking for AM, PM and Overnight shifts
• PayActiv- On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training

The following programs are available to help support you, free of charge.

• Health Coaching & Resources-One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP)you and eligible members of your household have 24/7 access to confidential counseling.

Additional Benefits:

• 401(k) with Employer Match

The Spirit of the Position:

TheCustomer Service Representativegreets and creates a welcoming atmosphere for our customers and clients.

How do you know if this is the right job for you?!

You are:

• Charismatic, full of energy, and happy to help in any way you can.
• Responsible is your middle name. You never disappoint because it's not in your nature.
• Good under pressure. You don't fold and get overwhelmed easily.
• Proficient in basic computer skills in the parking revenue control system
• Able to work with minimal supervision
• Able to communicate professionally and effectively.
• Open to feedback, differing opinions and other points of view.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player.

What will I do?

• Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in elevator lobbies, lanes, and the parking facilities; help direct traffic if required
• Perform traditional cashiering functions as needed for exceptions transactions
• Provide jump start and vehicle location assistance as directed by supervisors
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Move through facilities monitoring areas and looking for customers in need of assistance
• Contribute to general maintenance of the garage - wiping down surfaces and equipment, picking up trash/debris, etc.
• Basic troubleshooting of minor equipment failures
• Complete miscellaneous duties as assigned.

Education:

• High school diploma or GED preferred but not required.

Experience:

• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work multiple facility locations.
• Ability to handle challenging and at times, emotionally charged situations and de-escalate situations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and know when to refer to management for assistance.

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull up to 20 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status:Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.