Dynamic Customer Service & Parking Operations

Tier1usa; Lowell (MA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Flexible Schedule

PayActiv

Paid training

Free company uniform

401(k) with Employer Match

Job summary

LAZ Parking Limited LLC in Lowell, MA is seeking a Customer Service Representative to greet customers, assist in lobbies and offices, and help direct traffic within the parking facility.

You will handle accounts, cashiering tasks as needed, maintain equipment, and provide a friendly, solution-oriented service mindset. The role offers full-time hours, on-site work, and opportunities for training and growth, with PayActiv access and uniform provided.

Qualifications

• High school diploma or GED preferred but not required.
• Cash handling experience preferred but not required.
• Parking industry experience preferred but not required.

Responsibilities

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Assist customers in lobbies, lanes, and in the parking office; help direct traffic.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.
• Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
• Assist with cashiering functions as needed.
• Oversee general maintenance of the garage – sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
• Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
• Complete other related duties as assigned.

Skills

Dynamic

Dependable

Under pressure

Computer skills

Independent work

Professional communication

Open to feedback

Timely

Team player

Interpersonal skills

Education

High school diploma or GED

Tools

Parking revenue control system

Job description

LAZ Parking Limited LLC in Lowell, MA is seeking a Customer Service Representative to greet customers, assist in lobbies and offices, and help direct traffic within the parking facility.

You will handle accounts, cashiering tasks as needed, maintain equipment, and provide a friendly, solution-oriented service mindset. The role offers full-time hours, on-site work, and opportunities for training and growth, with PayActiv access and uniform provided.