Customer Service Pro - Flexible Schedule & On-Demand Pay

LAZ Parking; New York (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Flexible schedule

Health coaching & resources

Employee Assistance Program (EAP)

401(k) with employer match

Medical, dental, vision

Job summary

LAZ Parking is hiring a Customer Service Representative in New York. You will engage with customers via phone and email, resolve issues, and provide accurate information on permits and parking services at MTA stations. You will maintain knowledge of parking operations and support field teams as needed.

The role requires a high school diploma or GED, strong communication skills, and a customer-first attitude. Spanish speaking is preferred and experience with Word/Excel is beneficial.

Qualifications

• Strong customer service experience.
• Excellent phone interpersonal and organizational skills.
• Ability to speak, read and comprehend English.
• Bi-lingual abilities, including Spanish are preferred.

Responsibilities

• Greet customer by name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Be professional, courteous, and tactful to customers always.
• Greet, engage, and thank customers 100% of the time.
• Provide introductory information to new customers.
• Ensure that customers are satisfied with our parking products and services.
• Alert customers to additional products or services that may be available.
• Strive to communicate helpful solutions and provide exceptional service to customers.
• Determine the quickest, most effective way to answer or respond to customer questions.
• Maintain expert knowledge about the parking and enforcement operation and communicate accurate information about applicable policies, rules, and regulations.
• Respond to customer phone calls, voice messages and emails promptly.
• Guide customers through the permit application, extension, and cancellation process.
• Adhere to established policies and standardized responses when addressing routine inquiries.
• Help customers navigate rrparking.com and proper use of Company and third-party apps and payment systems.
• Diffuse and de-escalate potential conflicts or other difficult customer-service related challenges.
• Escalate queries and concerns that you are unable to address.
• Log customer contact information and enter data into the call log/tracking system.
• Maintain and update all customer accounts and databases.
• Collaborate with other customer service/call center team members to find appropriate solutions and improve customer service.
• Support LAZ/MNR field operations as required.
• Review established KPI's to improve performance and drive results.
• Perform other related duties as assigned.
• Utilizing guest feedback, recommend process improvements and system enhancements to Management that improve the guest experience.
• Consistently live up to the LAZ Mission, Values and Practices.

Skills

Customer service

Phone skills

MS Office

Spanish (preferred)

Education

High school diploma or GED

Tools

MS Word/Excel

Job description

LAZ Parking is hiring a Customer Service Representative in New York. You will engage with customers via phone and email, resolve issues, and provide accurate information on permits and parking services at MTA stations. You will maintain knowledge of parking operations and support field teams as needed.

The role requires a high school diploma or GED, strong communication skills, and a customer-first attitude. Spanish speaking is preferred and experience with Word/Excel is beneficial.