Customer Support Specialist

Zagers Pool & Spa; Jamestown (NY); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Competitive pay and benefits

Comprehensive training

Fun and dynamic team environment

Work-life balance culture

Job summary

A local pool and spa company in Jamestown is looking for a Customer Support Specialist to enhance their team. In this role, you will be the voice of the company, providing outstanding customer service over the phone. Key responsibilities include managing calls, solving customer inquiries, and collaborating with team members. Ideal candidates should possess strong communication skills and a passion for customer support. Competitive pay, benefits, and a supportive work culture are offered.

Qualifications

• Passion for exceptional customer service.
• Thrive in a fast-paced, team-oriented environment.
• Highly organized with attention to detail.

Responsibilities

• Answer inbound and outbound calls promptly and courteously.
• Provide accurate information to guide customers.
• Address customer inquiries, concerns, and complaints effectively.

Skills

Customer service

Communication

Problem-solving

Teamwork

Tools

MS Office Suite

Adobe Sign

Evosus Platform

Job description

Future Opening: Customer Support Specialist

Full Time • Jamestown

Bring the Vacation Home!

Are you passionate about exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? Zagers Pool & Spa, a premier pool and spa company in West Michigan, is searching for a Customer Support Specialist to join our growing team!

About Zagers

For over 60 years, Zagers has been helping families create their dream backyards – turning them into personal oases where memories are made. With four retail locations and the largest service department in the area, we are committed to providing top-notch products and service, ensuring our customers can relax and "vacation in their own backyard." As a locally owned and operated business, we pride ourselves on building lasting relationships with our customers and providing the support they need to enjoy their pools and spas to the fullest.

What You'll Do

As a Customer Support Specialist, you'll be the voice of Zagers, answering calls and providing outstanding service to our valued customers. You'll:

• Answer inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued.
• Provide accurate information and guide customers to the appropriate department or person for their needs.
• Skillfully address customer inquiries, concerns, and complaints, working to find solutions and ensure satisfaction.
• Become proficient in our systems, including MS Office Suite, Adobe Sign, and Evosus Platform, to manage service schedules, parts orders, and billing efficiently.
• Collaborate effectively with team members across departments to create a seamless and positive customer experience.
• Embrace ongoing training opportunities to enhance your knowledge and customer service skills.

Why Zagers?

At Zagers, we believe in creating a workplace where our employees can thrive. We offer:

• A fun and dynamic team environment where collaboration and a positive attitude are key.
• Competitive pay and benefits including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Comprehensive training to ensure you have the knowledge and tools to succeed.
• A company culture that values work-life balance and understands the importance of family time.

Ready to Make a Splash?

If you're a highly organized, customer-focused individual who's ready to join a company that cares about its employees and its community, we want to hear from you! Submit your resume today and become part of the Zagers family.

Compensation: $18.00 - $24.00 per hour

About Us

Zagers Pool & Spa operates four retail stores in the West Michigan area. We are committed to providing each and every customer an opportunity to VACATION IN THEIR OWN BACK YARD.

Core Value #1: Acts with Integrity

At Zagers, our specialty stores thrive on building trusted relationships in the community. We do this by being the neighborhood expert that customers can count on for honest advice. We know that we may not always know the answers, and that’s okay too. “I don’t know, but I will find the answer for you” is better than guessing and giving misinformation. We are always eager to find solutions for water issues and make product recommendations based on what is best for the customer, not the bottom line. We understand that our reputation and good word of mouth will allow us to prosper long term.

Core Value #2: Looks & Acts Professional

When we look good, we feel good. We are selling backyard family fun so there is no need to be stuffy, but we do know that tucking in our shirts and being ‘put together’ impacts how we feel about ourselves and how we interact with our customers. We always look and act the part and our pride and passion for Zagers shows through. This also means we have a passion for continuously learning new products, attaining new skills, and taking on new responsibilities that may make us uncomfortable. In order for Zagers to grow, we must be willing to challenge ourselves.

Core Value #3: Services the Customer Above All Else

Anyone can quickly search and buy items online so when a customer walks in our store we want them to be treated like gold so that it doesn’t even cross their mind. We hear all the time that customers would rather support small business than have the giants take over. Great customer service is our best weapon that will keep customers returning and our doors open. This means we greet customers with a smile, escort them to what they need, answer questions eagerly, and speak highly of all staff and departments. If a customer is directed to another dept or team member, we follow through and communicate next steps and resolution with all staff involved with the interaction. If a quote is promised to a customer in 2 hours, we make every effort to send it in 1. If we say we will be at a customer’s house in 2 hours and we are unexpectedly delayed, we call and reset expectations.

Core Value #4: Works as a Team

The only way we win is if EVERYONE works together. We are a supportive work family. We lift up those who fall down, celebrate milestones, and are eager to help. We don’t let things fester. When there are disagreements, we have the courage to hash out a resolution. There are times when we must do things we don’t want to do. Regardless, there is no complaint department. If an issue is raised, we come prepared with possible solutions. Everyone works together to take care of one thing, the customer. It doesn’t matter who is “supposed” to do what. Our busy season is much like a boat in a storm, making cooperation and reliability very important. It’s an “all hands‑on‑deck” kind of spirit from the first pool opening to the last pool closing. And with the Zagers Team you are guaranteed a lot of laughter and fun along the way.

Apply here

This job will require sitting and talking on the phone for long periods of time. Are you comfortable with this environment?