Customer Support Specialist

Zagers Pool & Spa; Hudsonville (MI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Critical illness & accident insurance

Short term disability

Simple IRA matching

Health insurance

Paid time off

Vision insurance

Competitive salary

Dental insurance

Employee discounts

Job summary

Zagers Pool & Spa is seeking a Customer Support Specialist in West Michigan. You will be the voice of the company, handling calls, providing accurate information, and routing customers to the right teams to ensure satisfaction.

The role requires proficiency with MS Office, Adobe Sign, and Evosus to manage service schedules and orders. Join a team-focused environment offering training, competitive compensation, and benefits designed to support work-life balance in a family-friendly, locally owned

Qualifications

• Excellent customer service skills with a friendly, professional demeanor.
• Strong communication abilities and teamwork.
• Willingness to learn new systems and processes.

Responsibilities

• Answer inbound and outbound calls promptly and courteously to assist customers.
• Provide accurate information and direct customers to the right department.
• Address inquiries, concerns, and complaints to ensure satisfaction.
• Learn and use MS Office, Adobe Sign, and Evosus to manage tasks efficiently.
• Collaborate with colleagues to deliver a seamless customer experience.
• Participate in ongoing training to enhance skills.

Skills

Customer service

Communication

Team collaboration

Tools

MS Office Suite

Adobe Sign

Evosus Platform

Job description

Benefits:

• Critical illness & accident insurance
• Short term disability
• Simple IRA matching
• Health insurance
• Paid time off
• Vision insurance
• Competitive salary
• Dental insurance
• Employee discounts

Bring the Vacation Home!

Are you passionate about exceptional customer service? Do you thrive in a fast-paced, team-oriented environment? Zagers Pool & Spa, a premier pool and spa company in West Michigan, is searching for a Customer Support Specialist to join our growing team!

About Zagers:

For over 60 years, Zagers has been helping families create their dream backyards - turning them into personal oases where memories are made. With four retail locations and the largest service department in the area, we are committed to providing top-notch products and service, ensuring our customers can relax and "vacation in their own backyard." As a locally owned and operated business, we pride ourselves on building lasting relationships with our customers and providing the support they need to enjoy their pools and spas to the fullest.

What You’ll Do:

As a Customer Support Specialist, you’ll be the voice of Zagers, answering calls and providing outstanding service to our valued customers. You’ll:

• Answer inbound and outbound calls promptly and courteously, ensuring each customer feels heard and valued.
• Provide accurate information and guide customers to the appropriate department or person for their needs.
• Skillfully address customer inquiries, concerns, and complaints, working to find solutions and ensure satisfaction.
• Become proficient in our systems, including MS Office Suite, Adobe Sign, and Evosus Platform, to manage service schedules, parts orders, and billing efficiently.
• Collaborate effectively with team members across departments to create a seamless and positive customer experience.
• Embrace ongoing training opportunities to enhance your knowledge and customer service skills.

Why Zagers?

At Zagers, we believe in creating a workplace where our employees can thrive. We offer:

• A fun and dynamic team environment where collaboration and a positive attitude are key.
• Competitive pay and benefits including health, dental, and vision insurance, Simple IRA matching, and paid time off.
• Comprehensive training to ensure you have the knowledge and tools to succeed.
• A company culture that values work-life balance and understands the importance of family time.

Ready to Make a Splash?

If you're a highly organized, customer-focused individual who's ready to join a company that cares about its employees and its community, we want to hear from you!