Customer Support Physicist- Boston

Quantum Machines Ltd.; Boston (MA); On-site; USD 110,000 - 160,000; Full time

Job summary

Quantum Machines Ltd. is seeking an experienced Support Engineer with hands-on lab experience to support our global customers. You should own end-to-end support, understand customer experiments, and collaborate with remote teams to resolve complex software and hardware issues.

Applicants must have an MSc in experimental physics, strong Python skills, and a proactive, problem-solving mindset with excellent English communication. Occasional global travel and independent work are expected.

Qualifications

• MSc or equivalent in experimental physics is required.
• Proficiency in Python is essential.
• Experience working in a Linux environment is advantageous.
• Basic knowledge of IT and computer networks is advantageous.
• Strong problem-solving attitude and independence are expected.
• Excellent verbal and written English skills are required.

Responsibilities

• Provide end-to-end support to global customers.
• Troubleshoot with customers to understand issues and identify root causes across experiments and setups.
• Work with R&D teams to solve issues and deliver long-term solutions.
• Propose practical workarounds and communicate them to users.
• Investigate recurring software and hardware issues and document resolutions.
• Maintain ongoing communication to ensure customer satisfaction and understanding.

Skills

Python

Linux

Networking basics

English communication

Education

MSc in Experimental Physics

Job description

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth.Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands.At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers.Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.

We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies ambition and positivity. Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.

Responsibilities:

• Own and provide end-to-end support to our global customers
• Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer’s experiments and setup across various quantum modalities
• Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
• Suggest and communicate a workaround to the user
• Research and identify solutions to recurrent software and hardware issues
• Manage ongoing communication and ensure customer satisfaction
• Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
• Maintain a profound understanding of the system’s known issues
• Support hardware installations
• Travel globally to customer sites and resolve issues
• Document technical knowledge and issue resolution procedures

Requirements:

• MSc or equivalent in experimental physics, with hands-on experience - Must
• Proficiency in Python – Must
• Experience with working in a Linux environment – Advantage
• Basic knowledge of IT and specifically computer networks – Advantage
• Passionate about technology and able to dive into new technologies quickly
• Independent, responsible, self-motivated with a can-do attitude, who loves to solve problems
• Excellent verbal and written skills in English