Customer Support Physicist- Boston

Minority Professional Network, Inc.; Boston (MA); Presencial; USD 110 000 - 150 000; Tempo integral

Resumo da oferta

Quantum Machines is seeking a highly experienced Support Engineer with hands-on lab experience. You will own end-to-end customer support, troubleshoot issues across quantum setups, and work with R&D to implement long-term solutions. Travel globally and install hardware as needed.

The role requires MSc in experimental physics, strong Python skills, and excellent English communication. Remote collaboration with global teams is essential to success in this expanding field.

Qualificações

• Hands-on lab experience required.
• Proficiency in Python required.
• Excellent English verbal and written skills.

Responsabilidades

• Provide end-to-end support to global customers.
• Troubleshoot with customers and identify root cause across quantum setups.
• Collaborate with R&D to resolve issues and craft long-term solutions.
• Communicate workarounds to users.
• Investigate recurrent software/hardware issues and propose fixes.
• Maintain ongoing customer communication and satisfaction.
• Develop deep knowledge of the quantum control system.
• Stay aware of known issues in the system.
• Assist with hardware installations.
• Travel to customer sites to resolve issues.
• Document knowledge and resolution procedures.

Conhecimentos

Lab experience

Python

English communication

Formação académica

MSc or equivalent in experimental physics

Ferramentas

Linux

Descrição da oferta de emprego

Quantum Machines is a global leader in control systems for quantum computing, a field on the verge of exponential growth. Our innovative hardware and software mark a groundbreaking approach in quantum computer control, scaling from individual qubits to expansive arrays of thousands. At the core of QM lies a passionate and ambitious team committed to reshaping the construction and operation of quantum computers. Our work is fueled by a deep understanding of customer needs, driving us to deliver unparalleled solutions in this revolutionary field.

We are looking for a highly experienced Support Engineer with hands-on lab experience who embodies ambition and positivity. Someone who can passionately take ownership of their responsibilities, collaborating effectively with remote teams to not only meet but exceed our objectives and fulfill the evolving needs of our expanding customer base.

Responsibilities:

• Own and provide end-to-end support to our global customers
• Communicate and troubleshoot with the customer to understand the real issue and identify its root cause. This requires understanding the customer’s experiments and setup across various quantum modalities
• Investigate and digest the issue in-house and work closely with the R&D teams to solve the issue and obtain a long-term solution
• Suggest and communicate a workaround to the user
• Research and identify solutions to recurrent software and hardware issues
• Manage ongoing communication and ensure customer satisfaction
• Gain a deep understanding of our ever-evolving, state-of-the-art quantum control system.
• Maintain a profound understanding of the system’s known issues
• Support hardware installations
• Travel globally to customer sites and resolve issues
• Document technical knowledge and issue resolution procedures

Requirements

• MSc or equivalent in experimental physics, with hands-on experience - Must
• Proficiency in Python – Must
• Experience with working in a Linux environment – Advantage
• Basic knowledge of IT and specifically computer networks – Advantage
• Passionate about technology and able to dive into new technologies quickly
• Independent, responsible, self-motivated with a can-do attitude, who loves to solve problems
• Excellent verbal and written skills in English