Customer Support & Orders Specialist (ERP + Excel)

Insight Global; Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

A leading staffing firm is seeking an Onsite Customer Support Specialist in New York. This role involves analyzing supplier and customer data, processing orders, and resolving delivery issues. Candidates should have 1–3 years of customer support experience and strong Microsoft Office skills, especially in Excel. Excellent communication skills are essential for building relationships with customers and addressing their needs efficiently. The successful applicant will work to ensure timely order shipments and address claims effectively.

Qualifications

• 1–3 years of experience in a Customer Support role.
• Strong Microsoft Office skills, especially Excel (VLOOKUPs, Pivot Tables).
• Excellent verbal and written communication skills.

Responsibilities

• Analyze supplier and customer data related to spare parts.
• Process and maintain orders through ERP and customer portals.
• Partner with teams to resolve orders and monitor open orders.

Skills

Customer Support experience

Microsoft Office skills

Communication skills

Ability to manage multiple priorities

Tools

Cardex (ERP)

Job description

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