Customer Support & Order Specialist

GetJobSmart; Portland (OR); On-site; USD 48,000 - 67,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Horizon North, a Portland, OR-based tech company, seeks a Customer Service Representative for full-time employment. The role offers a salary range of $48,000 to $66,533 and is available until November 22, 2026.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and provide information about Horizon North's products and services. You'll also assist with account management and order processing. The office is located in Portland, OR.

Qualifications

• 1-2 years in customer service or related field
• Excellent verbal and written communication
• Customer-focused mindset and problem-solving abilities
• Experience with CRM software/utilization of customer data

Responsibilities

• Provide timely and accurate information to customers about products and services.
• Address customer inquiries and concerns to resolve issues to customer satisfaction.
• Document customer interactions and maintain detailed communication records.
• Collaborate with sales and technical support teams to ensure best-in-class service.
• Stay up-to-date with Horizon North’s product offerings and industry trends.

Skills

Customer service

Communication skills

Team collaboration

Problem solving

CRM software

Education

High school diploma

Tools

CRM software

Job description

Horizon North, a Portland, OR-based tech company, seeks a Customer Service Representative for full-time employment. The role offers a salary range of $48,000 to $66,533 and is available until November 22, 2026.

As a Customer Service Representative, you'll handle customer inquiries, resolve issues, and provide information about Horizon North's products and services. You'll also assist with account management and order processing. The office is located in Portland, OR.