Service Solutions Representative

Horizon Systems; Lenexa (KS); On-site; USD 50,000 - 70,000; Full time

Job summary

Horizon Systems is seeking a Service Solutions Sales Representative to support customers in the process manufacturing industry by selling parts and services. This role is ideal for individuals with a technical mindset who enjoy problem-solving and providing excellent customer service.

The representative will drive sales, maintain customer relationships, and collaborate with internal teams to ensure timely deliveries. Join a committed company focused on delivering high-performance solutions for various industries.

Qualifications

• Excellent interpersonal skills to build rapport with clients.
• Aptitude for developing new business opportunities.
• Strong understanding of aftermarket products and their application.

Responsibilities

• Serve as regional contact for customer inquiries and support.
• Drive sales by building strong customer relationships.
• Identify new business opportunities to expand market reach.
• Collaborate with teams for product availability and delivery.
• Maintain customer records and track sales opportunities.

Skills

Interpersonal skills

Prospecting and developing new business

Understanding of aftermarket products

Capacity for collaboration

Knowledge of industry processes

Job description

Horizon Systems is looking for a Service Solutions Sales Representative to support customers in the process manufacturing industry by selling parts, components, and services, while helping maintain long-term relationships. This role is ideal for individuals with a technical mindset who enjoy problem-solving and providing excellent customer service.

If you have a passion for sales, customer service, and technical products—or if you’re looking to develop in this area with hands‑on training—this role is for you!

The Role:

As a Service Solutions Representative, you will be an integral part of our growth strategy, leveraging your product knowledge and relationship building to provide best‑in‑class customer service to new and existing customers. Your primary responsibilities will be:

• Serve as regional contact for aftermarket inquiries from existing or potential customers and provide quotations and sales support as necessary.
• Drive sales by building and maintaining strong customer relationships.
• Identify new business opportunities to expand our market reach.
• Build relationships with new and existing customers through telephone, email, and video conferencing.
• Collaborate with production and procurement teams for product availability and timely deliveries.
• Maintain customer records in our CRM and track sales opportunities.

Core Competencies

Success in this role requires a blend of relationship building, product knowledge, and customer‑centric sales execution. We’re looking for a professional who embodies the following core competencies:

• Excellent interpersonal skills, with the ability to build rapport and trust with clients.
• Aptitude for prospecting, developing new business opportunities, and maintaining long‑term relationships with customers.
• Strong understanding of aftermarket products, including their features, applications, and benefits.
• Capacity to work in a collaborative, team‑driven environment.
• Continuously grow functional knowledge of industry processes and preferences and Horizon Systems products and services.
• Willingness to travel as needed to meet with clients and attend industry events.

About Horizon Systems

Horizon Systems is a recognized provider of engineered ingredient handling solutions, specializing in the design, manufacturing, and integration of pneumatic conveying and process systems. Serving industries such as plastics, food, pet food, and chemicals, we are committed to delivering high‑performance solutions that meet complex customer needs.

At Horizon Systems, we believe in staying curious, becoming better every day, getting it done, doing the right thing the right way, and fostering teamwork—because nobody does it alone. Join a company where your skills and ambition will be valued and play a key role in shaping the future of ingredient handling solutions.