Customer Support & Order Specialist

Komatsu Southwest; Gillette (WY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k and/or employee savings programs

Employee time off (vacation and reimb.

Employee assistance programs

Disability benefits

Life insurance

Employee learning and development

Job summary

Komatsu seeks a Customer Service Specialist in Gillette, Wyoming to process customer orders and quotations promptly and answer internal and external questions as needed.

Responsibilities include expediting orders, providing quotes and lead times, working with Account Managers on quotes, tracking orders/shipments, and releasing/shipping orders. On-site position with growth opportunities.

Qualifications

• Read and interpret parts manuals and drawings.
• Knowledge and use of computer and Microsoft applications.
• CDK and SAP knowledge is preferred but not required.
• Excellent verbal and electronic communication skills
• Strong attention to details to ensure accurate information is provided.
• Ability to operate a forklift.
• Be able to work on-call, after hours.

Responsibilities

• Process customer sales orders, expedite and follow up.
• Provide customer quotes, pricing and lead times etc.
• Work closely with Account Managers on quotes and customer needs.
• Ability to track orders / shipments.
• Release and ship orders as necessary.
• Read/interpret parts manuals and drawings.

Skills

Verbal communication

Attention to detail

Forklift operation

Read manuals/drawings

Tools

CDK

SAP

Microsoft Office

Job description

Komatsu seeks a Customer Service Specialist in Gillette, Wyoming to process customer orders and quotations promptly and answer internal and external questions as needed.

Responsibilities include expediting orders, providing quotes and lead times, working with Account Managers on quotes, tracking orders/shipments, and releasing/shipping orders. On-site position with growth opportunities.