Customer Service Specialist

Komatsu Southwest; Gillette (WY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k and/or employee savings programs

Employee time off (vacation and reimb.

Employee assistance programs

Disability benefits

Life insurance

Employee learning and development

Job summary

Komatsu seeks a Customer Service Specialist in Gillette, Wyoming to process customer orders and quotations promptly and answer internal and external questions as needed.

Responsibilities include expediting orders, providing quotes and lead times, working with Account Managers on quotes, tracking orders/shipments, and releasing/shipping orders. On-site position with growth opportunities.

Qualifications

• Read and interpret parts manuals and drawings.
• Knowledge and use of computer and Microsoft applications.
• CDK and SAP knowledge is preferred but not required.
• Excellent verbal and electronic communication skills
• Strong attention to details to ensure accurate information is provided.
• Ability to operate a forklift.
• Be able to work on-call, after hours.

Responsibilities

• Process customer sales orders, expedite and follow up.
• Provide customer quotes, pricing and lead times etc.
• Work closely with Account Managers on quotes and customer needs.
• Ability to track orders / shipments.
• Release and ship orders as necessary.
• Read/interpret parts manuals and drawings.

Skills

Verbal communication

Attention to detail

Forklift operation

Read manuals/drawings

Tools

CDK

SAP

Microsoft Office

Job description

Customer Service Specialist

Posting Start Date: 10/29/26

Job Location: Gillette, Wyoming, USA, 82718

Requisition ID: 36558

Onsite or Remote: Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

As a Customer Support Specialist, the main functions are to process orders / quotations in a timely manner and answer all internal and external customer questions as needed.

Key Job Responsibilities

• Process customer sales orders, expedite and follow up.
• Provide customer quotes, pricing and lead times etc.
• Work closely with Account Managers on quotes and customer needs.
• Ability to track orders / shipments.
• Release and ship orders as necessary.
• Read/interpret parts manuals and drawings.

Qualifications/Requirements

• Read and interpret parts manuals and drawings.
• Knowledge and use of Computer and Microsoft Applications.
• CDK & SAP knowledge is preferred but not required.
• Excellent verbal and electronic communication skills
• Strong attention to details to ensure accurate information is provided.
• Ability to operate a forklift.
• Be able to work on-call, after hours.

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affiantitive Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.