Customer Support / Order Management

Talentfactor Inc; Atlanta (GA); On-site; USD 25,320; Full time

Job summary

A customer service company in Atlanta, GA is seeking a Customer Support / Order Management representative. The role involves responding to customer inquiries, assisting with order issues, and providing top-notch support. Ideal candidates will possess excellent communication and customer service skills, as well as the ability to troubleshoot technical issues. This is a W2 contract position offering a pay rate of $18.38 per hour. Applicants should have their own laptop and be able to work onsite for four days a week.

Qualifications

• Ability to effectively communicate over the phone and via email.
• Customer service skills and professionalism with a strong ability to diffuse customer concerns.

Responsibilities

• Respond promptly and professionally to incoming calls, chats, and tickets.
• Assist with order problems, exchanges, edits, and tracking.
• Develop knowledge of products and services to convey information to customers.
• Understand and resolve compliance issues in accordance with policies.
• Be an active team member and support overall teamwork and morale.
• Adhere to all established procedures, policies, and safety rules.

Skills

Communication skills

Customer service skills

Technical troubleshooting

Adaptability to new software

Job description

Job Title

Customer Support / Order Management

Pay Rate

$18.38/hr (W2 contract)

Location

Atlanta, GA (M to F – 4 days onsite)

*Need own laptop

Job Description

Assist Customer service analyst in processing weekly orders. Reactively answer questions from customers on stock levels expedite request and work with warehouse to ensure orders ship on time.

The type of orders are coffee based orders.

Primary Responsibilities

• Respond promptly and professionally to incoming telephone calls chats and tickets
• Assist with order problems exchanges edits and tracking
• Develop a knowledge of products services etc and effectively convey this information to customers
• Understand and resolve compliance issues in accordance with policies and procedures
• Be an active team member and support overall teamwork and morale
• Adhere to all established procedures policies and safety rules

Qualifications

• Ability to effectively communicate over the phone and via email.
• Customer service skills and professionalism with a strong ability to diffuse customer concerns

Skills

• Manage customer issues, analyzing opportunities and providing system and process solutions that meet or exceed Customer expectations.
• Proficiency with technical troubleshooting of common computer-related issues.
• Ability to learn new software quickly.