Customer Support & Order Fulfillment Specialist

Magnera Corporation; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Magnera Corporation in Evansville, IN is seeking a Customer Support Representative to be the primary contact for customers. You will handle inquiries, process orders promptly, and help protect on-time delivery.

Collaborate with Sales, Manufacturing and Distribution to meet customer needs. We value attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced office environment.

Qualifications

• College degree or relevant work experience required.
• One-year customer care or related experience.
• Proficient in Microsoft 365 application and basic office equipment.
• Strong attention to detail and record keeping skills.
• Excellent organizational and time management skills.
• Able to demonstrate critical thinking, problem solving and stress management skills.
• Demonstrate ownership and accountability to daily tasks and issues.
• Able to communicate professionally both verbally and in writing.
• Experience working with individuals from different professional backgrounds.
• Familiar with CRM systems and practices.

Responsibilities

• Provide accurate and timely processing of all incoming calls, emails, orders by successfully utilizing appropriate resources.
• Serve as Liaison between Customer and Manufacturing plant.
• Manage customer expectations and responsible for keeping the customer informed according to established department policies and procedures.
• Determine and escrow service risks as needed.
• Work directly with the Sales Department, Production Planning and Distribution Team to exceed customer expectations.
• Communicate via phone calls and email with internal and external customers regarding customer needs, order activity, and inventory levels in a prompt manner.
• Maintain an empathetic, positive and professional attitude when communicating.

Skills

Customer care

Communication

Time management

Problem solving

Education

College degree or relevant work experience

Tools

CRM systems

Microsoft 365

Job description

Magnera Corporation in Evansville, IN is seeking a Customer Support Representative to be the primary contact for customers. You will handle inquiries, process orders promptly, and help protect on-time delivery.

Collaborate with Sales, Manufacturing and Distribution to meet customer needs. We value attention to detail, strong communication, and the ability to manage multiple tasks in a fast-paced office environment.