Client Training Operations Manager

The Management Center; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Job summary

The Management Center is seeking a Client Support Manager to lead the training operations team in delivering equitable and seamless training experiences for participants. You will manage public training logistics, coordinate in-house trainings, and handle admin tasks across Salesforce and Arlo to ensure accurate data and smooth operations.

Reporting to the VP of Client Support, the role emphasizes advancing racial and gender equity, strong interpersonal collaboration, and proactive

Qualifications

• Demonstrated ability to center equity, justice, inclusion, and belonging in work across teams.
• Strong interpersonal and relational skills with the ability to respond thoughtfully to diverse needs.
• Ability to adjust communications for different audiences and coordinate across multiple stakeholders.

Responsibilities

• Oversee public training logistics and ensure a smooth, equitable participant experience.
• Provide in-house training logistics support and coordinate trainer prep calls and communications.
• Handle administrative tasks including accurate data entry in Salesforce and answering the main office line.

Skills

Interpersonal skills

Equity awareness

Collaboration

Tools

Salesforce

Arlo

Zoom

Job description

The Management Center is seeking a Client Support Manager to lead the training operations team in delivering equitable and seamless training experiences for participants. You will manage public training logistics, coordinate in-house trainings, and handle admin tasks across Salesforce and Arlo to ensure accurate data and smooth operations.

Reporting to the VP of Client Support, the role emphasizes advancing racial and gender equity, strong interpersonal collaboration, and proactive