Customer Support & Operations Specialist - 64836193938

somewhere; United States; Remoto; USD 16.000 - 18.000; Tempo pieno

Descrizione del lavoro

somewhere is a fast-growing US-based home services and trade operations business seeking a Customer Support & Operations Specialist who can thrive in a fully remote role. You will split time between back-office billing tasks and direct customer communication, working during US business hours.

The role rewards initiative, reliability, and strong English communication, with a 40-hour week and compensation range of $1,400–$1,600 monthly.

Competenze

• 2+ years in customer service, call center, administrative support, or general operations roles.
• Excellent written and spoken English with a clear, engaging, professional style.
• Dedicated home-office setup with a desk, reliable high-speed internet, and dual monitors.

Mansioni

• Invoicing & Billing: Learn internal workflows to process, track, and issue customer bills and payment records.
• Customer Support: Provide warm, clear, and professional support across inbound inquiries, scheduling, and follow-ups via phone and email.
• General Operations Support: Take detailed meeting notes, maintain daily task lists, update system records, and handle ad-hoc administrative duties.
• Proactive Problem Solving: Take ownership of daily tasks, stay organized, and raise questions early to keep operations running smoothly.

Conoscenze

Customer service experience

Excellent English

Descrizione del lavoro

Customer Support & Operations Specialist

Location: Remote (LATAM, SA)

Schedule: Full-Time (40 hrs/week) | US Business Hours

Compensation: $1,400 - $1,600

About the Client

Our client is a fast-growing US-based home services and trade operations business dedicated to delivering exceptional service to their customers across the country. They pride themselves on a collaborative team environment and are seeking reliable, proactive talent to join their growing operations team.

About the Role

We are seeking a versatile, proactive Customer Support & Operations Specialist for our client.

This is a dynamic "utility player" role designed for someone who thrives on variety. The hire will split their focus between core back-office billing/invoicing tasks and direct, friendly customer communication. The ideal candidate is a natural self-starter with excellent social skills, high initiative, and a disciplined home-office setup.

Key Responsibilities

• Invoicing & Billing: Learn the client's internal invoicing workflows to accurately process, track, and issue customer bills and payment records.
• Customer Support: Provide warm, clear, and professional support across inbound customer inquiries, scheduling, and follow-ups via phone and email.
• General Operations Support: Take detailed meeting notes, maintain daily task lists, update system records, and handle ad-hoc administrative duties as needed.
• Proactive Problem Solving: Take ownership of daily tasks, stay organized, and raise questions early to keep operations running smoothly without needing constant supervision.

Candidate Requirements

• Experience: 2+ years in customer service, call center, administrative support, or general operations roles.
• Communication: Exceptional written and spoken English with a clear, engaging, and professional communication style.
• Technical Setup: Dedicated workspace with a desk, reliable high-speed internet, and dual-monitor/note-taking capability.
• Core Intangibles: High discipline, strong attention to detail, pride in work quality, and a proactive mindset.

What Is Offered

• Stable, long-term full-time engagement with a growing US business.
• Fully remote work-from-home environment.
• Direct exposure to operational and business support workflows.