Client Success Specialist

Travel With Sann; San Diego (CA); Remote; USD 30,000 - 60,000; Part time

Benefits offered by this job

Remote work environment

Flexible scheduling

Training and ongoing support

Professional development opportunities

Collaborative team environment

Opportunity to develop client-service,

communication skills

Job summary

Travel With Sann is seeking a Client Success Specialist to nurture client relationships from first contact through ongoing collaboration. This remote role offers flexibility in schedule and location (USA or LATAM).

Training and ongoing support are provided to help you excel in a client-focused environment. You will engage with clients across channels, respond to inquiries, coordinate next steps, and maintain detailed records.

Qualifications

• Strong verbal and written communication skills.
• Friendly, professional, and solutions-oriented approach.
• Excellent follow-up skills.
• Strong attention to detail.
• Organized and dependable.
• Comfortable working remotely.

Responsibilities

• Communicate professionally with prospective and existing clients.
• Respond to client questions and inquiries.
• Understand client needs and provide appropriate information.
• Follow up with clients and prospects in a timely manner.
• Help coordinate consultations, appointments, and next steps.
• Maintain accurate client records.
• Build strong and professional client relationships.
• Identify opportunities to improve the client experience.
• Escalate questions or concerns when appropriate.
• Participate in team meetings, training, and development activities.

Skills

Verbal communication

Written communication

Customer relationship

Remote work

Organization

Job description

Job Type: Remote

Schedule: Flexible / [Part-Time or Full-Time]

Location: Remote — USA or LATAM

About The Role

We are seeking a professional and people-focused Client Success Specialist to help create positive experiences for clients from their initial interaction through ongoing relationship development.

Training and guidance will be provided.

Responsibilities

• Communicate professionally with prospective and existing clients
• Respond to client questions and inquiries
• Understand client needs and provide appropriate information
• Follow up with clients and prospects in a timely manner
• Help coordinate consultations, appointments, and next steps
• Maintain accurate client records
• Build strong and professional client relationships
• Identify opportunities to improve the client experience
• Escalate questions or concerns when appropriate
• Participate in team meetings, training, and development activities

Requirements

• Strong verbal and written communication skills
• Friendly, professional, and solutions-oriented approach
• Excellent follow-up skills
• Strong attention to detail
• Organized and dependable
• Comfortable working remotely
• Able to communicate effectively through phone, email, and online platforms
• Previous customer service, client success, sales, or administrative experience is a plus but not required

What We Offer

• Remote work environment
• Flexible scheduling [if applicable]
• Training and ongoing support
• Professional development opportunities
• Collaborative team environment
• Opportunity to develop valuable client-service and communication skills