Customer Support, Operations Specialist

Jobtailor; Georgetown (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Georgetown, TX is seeking a customer success specialist to prepare Radiant hardware kits and deliver onboarding for hospital accounts. You will act as first-line support, troubleshoot connected devices, and coordinate IT readiness checks with field and OEM partners.

Proficiency with HubSpot Service Hub, NetSuite, and TalkDesk is preferred; candidates should be comfortable with hands-on tasks including lifting 25 lb shipments and assembling kits.

Qualifications

• 2-4 years in customer support or onboarding, ideally in healthcare or regulated/connected-device settings.
• Comfortable troubleshooting connected devices and software at a first-line level.
• Hands-on experience with a CRM or support platform, including HubSpot Service Hub and TalkDesk.
• Strong operational follow-through and ability to close loops.
• Able to coordinate with engineering, operations, and leadership on a small team.

Responsibilities

• Prepare and ship Radiant hardware kits
• Act as first-line customer support via email and phone, triaging and resolving or escalating issues against service standards
• Run onboarding for hospital accounts, including IT readiness checks and installation coordination
• Set up accounts in HubSpot and NetSuite
• Manage handoffs between sales, installation, and support
• Own replacements, returns, and customer requests end to end
• Track recurring issues and communicate them to product and engineering
• Assemble Radiant kits, including flight case and foam preparation, serial number and device labeling
• Charge, pair, and test dosimeters according to the outgoing quality inspection procedure
• Log devices per kit and maintain clean, audit-ready records
• Prepare outbound shipments
• Work directly with the Founding Customer Success Lead while supporting the Radiant product as it scales

Skills

Customer Support

Onboarding

Troubleshooting

Independent Work

Coordination

Communication

Tools

HubSpot Service Hub

NetSuite

TalkDesk

Job description

• Prepare and ship Radiant hardware kits


• Act as first-line customer support via email and phone, triaging and resolving or escalating issues against service standards


• Run onboarding for new hospital accounts, including IT/network readiness checks, installation coordination with field and OEM partners, and post-install review calls


• Set up accounts in HubSpot and NetSuite


• Manage handoffs between sales, installation, and support


• Own replacements, returns, and customer requests end to end


• Track recurring issues and communicate them to product and engineering


• Assemble Radiant kits, including flight case and foam preparation, serial number and device labeling


• Charge, pair, and test dosimeters according to the outgoing quality inspection procedure


• Log devices per kit and maintain clean, audit-ready records


• Prepare outbound shipments


• Work directly with the Founding Customer Success Lead while supporting the Radiant product as it scales

Requirements

• 2-4 years in customer support or customer onboarding, ideally in healthcare, medical device, or another regulated/connected-device setting


• Comfortable troubleshooting connected devices and their software at a first-line level


• Hands-on experience with a CRM or support platform, including HubSpot Service Hub and TalkDesk


• Strong operational follow-through and ability to close loops


• Ability to work independently and coordinate with engineering, operations, and leadership on a small team


• Based in or able to commute to Georgetown, TX


• Comfortable with hands-on, repetitive physical work, including standing for extended periods, repetitive assembly motions, and lifting/carrying 25 lb shipping boxes and equipment cases several days a week


• Experience supporting hospital IT or clinical operations is a nice-to-have


• Background in hardware-enabled or connected-device products is a nice-to-have

Core Competencies

Demonstrates expertise in customer support and onboarding within healthcare or regulated environments, with strong operational follow-through and the ability to troubleshoot connected devices. Proficient in managing customer requests and coordinating with cross-functional teams to ensure seamless service delivery.

Highest-signal resume keywords

• Customer Support Experience


• Onboarding New Accounts


• Troubleshooting Connected Devices


• HubSpot Service Hub Proficiency


• Operational Follow-Through

ATS Optimization Keywords

Hard Skills

• Customer Support


• Onboarding


• Troubleshooting


• Operational Follow-Through


• Assembly


• Quality Inspection


• Record Keeping


• Outbound Shipment Preparation


• Device Testing


• Account Setup

Soft Skills

• Independent Work


• Coordination


• Communication

Industry Keywords

• Healthcare


• Medical Device


• Connected Device


• Clinical Operations


• IT Support

Tools & Technologies

• HubSpot


• NetSuite


• TalkDesk