Customer Support & Operations Associate

Best Barns; Greenville, Northern (PA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Best Barns is seeking a dependable Customer Support and Operations Assistant to join our team in Greenville, PA. You will handle data entry, reporting, and order-related tasks while supporting shipping and logistics activities.

Ideal candidates have strong communication, superb organization, and the ability to multitask in a fast-paced environment. Prior customer service or operations support experience is preferred but not required, with compensation discussed during interview.

Qualifications

• Proficiency in Microsoft Office, especially Excel and Word.
• Excellent verbal and written communication.
• Strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or operations support preferred but not required.
• Shipping or logistics software experience is a plus.

Responsibilities

• Utilize Microsoft Office skills to assist with data entry tasks.
• Prepare reports, worksheets, schedules, and procedures.
• Navigate large and small parcel shipping software.
• Generate quotes, bills of lading, labels, and tracking information.
• Provide excellent customer service by utilizing strong communication skills, answering questions and resolving issues.
• Use phone etiquette to handle incoming calls and inquiries.
• Handle tracking of shipments and returns.
• Documentation of freight damages and submission of freight claims.
• Assist with office management tasks as needed.
• Utilize computer literacy to support various office functions.
• Collaborate with team members to ensure efficient workflow.
• Utilize organizational skills to prioritize tasks and meet deadlines.
• Perform other administrative duties such as filing and organization.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Experience with shipping or logistics software is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Customer-focused mindset with a problem-solving attitude.

Skills

Data entry

MS Office

Excel

Word

Communication

Organization

Multitasking

Customer service

Tools

Shipping software

Logistics software

Job description

Best Barns is seeking a dependable Customer Support and Operations Assistant to join our team in Greenville, PA. You will handle data entry, reporting, and order-related tasks while supporting shipping and logistics activities.

Ideal candidates have strong communication, superb organization, and the ability to multitask in a fast-paced environment. Prior customer service or operations support experience is preferred but not required, with compensation discussed during interview.