Customer Support & Operations Assistant

Best Barns; Greenville, Northern (PA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Job summary

Best Barns is seeking a dependable Customer Support and Operations Assistant to join our team in Greenville, PA. You will handle data entry, reporting, and order-related tasks while supporting shipping and logistics activities.

Ideal candidates have strong communication, superb organization, and the ability to multitask in a fast-paced environment. Prior customer service or operations support experience is preferred but not required, with compensation discussed during interview.

Qualifications

• Proficiency in Microsoft Office, especially Excel and Word.
• Excellent verbal and written communication.
• Strong organizational skills.
• Ability to multitask in a fast-paced environment.
• Experience in customer service or operations support preferred but not required.
• Shipping or logistics software experience is a plus.

Responsibilities

• Utilize Microsoft Office skills to assist with data entry tasks.
• Prepare reports, worksheets, schedules, and procedures.
• Navigate large and small parcel shipping software.
• Generate quotes, bills of lading, labels, and tracking information.
• Provide excellent customer service by utilizing strong communication skills, answering questions and resolving issues.
• Use phone etiquette to handle incoming calls and inquiries.
• Handle tracking of shipments and returns.
• Documentation of freight damages and submission of freight claims.
• Assist with office management tasks as needed.
• Utilize computer literacy to support various office functions.
• Collaborate with team members to ensure efficient workflow.
• Utilize organizational skills to prioritize tasks and meet deadlines.
• Perform other administrative duties such as filing and organization.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Experience with shipping or logistics software is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Customer-focused mindset with a problem-solving attitude.

Skills

Data entry

MS Office

Excel

Word

Communication

Organization

Multitasking

Customer service

Tools

Shipping software

Logistics software

Job description

At Best Barns, we empower DIY enthusiasts with premium-quality shed kits that blend durability, style, and ease of assembly. For over 40 years, our mission has been to provide expertly crafted, customizable storage solutions that enhance outdoor spaces while delivering exceptional value and customer satisfaction. With a commitment to superior materials, innovative design, and outstanding support, we make it easy for anyone to build with confidence.

Job Description

We are seeking a dependable and detail-oriented Customer Support and Operations Assistant to join our team.

Key Responsibilities/Qualifications

• Utilize Microsoft Office skills to assist with data entry tasks.
• Prepare reports, worksheets, schedules, and procedures.
• Navigate large and small parcel shipping software.
• Generate quotes, bills of lading, labels, and tracking information.
• Provide excellent customer service by utilizing strong communication skills, answering questions and resolving issues.
• Use phone etiquette to handle incoming calls and inquiries.
• Handle tracking of shipments and returns.
• Documentation of freight damages and submission of freight claims.
• Assist with office management tasks as needed.
• Utilize computer literacy to support various office functions.
• Collaborate with team members to ensure efficient workflow.
• Utilize organizational skills to prioritize tasks and meet deadlines.
• Perform other administrative duties such as filing and organization.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Experience with shipping or logistics software is a plus.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Customer-focused mindset with a problem-solving attitude.
• Previous experience in customer service or operations support preferred but not required.

Compensation

Pay is competitive and based on prior experience and education. We’d be happy to discuss compensation in more detail during the interview process.

• Health insurance
• Paid time off
• Vision insurance