Customer Support Operations & Analytics Specialist

Vatic International Inc.; Golden Valley (MN); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Flexible Time Off policy

Health care coverage

Dental coverage

Life insurance

401(k) retirement plan

Job summary

Vatic International is a digital marketing agency expanding its customer support offerings. We are seeking a Customer Support Operations Specialist who blends strong communication with an analytic mindset and a passion for customer experience and operations.

This role is ideal for early-career professionals or recent graduates who enjoy working with people, solving problems, and using data to drive improvements in service delivery.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Previous customer service experience is helpful but not required.
• Experience with Excel, analytics, reporting or customer-facing work is valuable.

Responsibilities

• Provide customer support via email, SMS, phone, and client platforms.
• Assist customers with questions, scheduling changes, and basic technical support.
• Coordinate daily customer service activity and ensure requests are handled efficiently.
• Support team members with escalations and issue resolution.
• Track customer service performance and build recurring reports.
• Analyze data to identify trends and recurring issues.
• Create summaries of customer service performance for leadership.

Skills

Analytical thinking

Communication

Customer focus

Data-driven

Problem solving

Organizational skills

Multitasking

Independent work

Education

Bachelor’s degree or equivalent experience

Tools

Reamaze

Microsoft Outlook

Microsoft Excel

Client CRM systems

Job description

Vatic International is a digital marketing agency expanding its customer support offerings. We are seeking a Customer Support Operations Specialist who blends strong communication with an analytic mindset and a passion for customer experience and operations.

This role is ideal for early-career professionals or recent graduates who enjoy working with people, solving problems, and using data to drive improvements in service delivery.