Customer Service Representative

InteLogix; United States; Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Training

HMO and Group Life Insurance

Paid Time Off

Referral Program

Career Advancement

Job summary

InteLogix, a United States-based company, is seeking a motivated Customer Support Specialist to deliver best-in-class service to clients worldwide via chat and phone. You will resolve inquiries, guide customers through solutions, document interactions, and collaborate with other teams to ensure satisfaction.

The role emphasizes flexibility for weekend and holiday coverage and a proactive approach to improving the customer experience.

Qualifications

• High School Diploma or equivalent.
• BYOD capability.
• Good communication skills.
• Tech-savvy with ability to operate multiple windows and tabs while assisting customers.

Responsibilities

• Serve as the primary point of contact for customers via chat.
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions.
• Maintain a thorough understanding of products, services, and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.
• Stay updated on product knowledge and industry trends to better assist customers.
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays.

Skills

BYOD capability

Good communication skills

Tech-savvy

Education

High School Diploma or equivalent

Job description

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s it in for YOU?

• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Referral Program
• Career Advancement

What’s the Role About?

If you like to solve problems and interact with people around the Globe, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s it in for YOU?

• Full time - Work from Home employment
• Paid Training
• HMO and Group Life Insurance
• Paid Time Off
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via chat
• Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions
• Maintain a thorough understanding of products, services, and policies to effectively assist customers
• Accuratelydocumentcustomerinteractions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customersatisfactiongoalsand performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays

What We Look for in a Candidate:

• High School Diploma or equivalent
• Has BYOD (Bring your own device) capability
• Good communication skills
• Possess computer/technology savvywith the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone