Customer Service Support Onsite

Intelogix; El Paso, Northern (TX, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is hiring for a full-time customer support role in El Paso, TX. You will handle inbound calls for insurance products, explain coverage clearly, and support policyholders with questions and claims.

Ideal candidates have a HS diploma or GED, can type 30 WPM, communicate well, stay calm under pressure, and show empathy while meeting quality and retention goals. Training is provided, with benefits including medical, dental, and vision insurance.

Qualifications

• Must be 18+ years old with a high school diploma or GED.
• Typing speed of 30 WPM with accuracy.
• Strong communication and listening skills.

Responsibilities

• Handle inbound calls for insurance products, including AD&D, general questions, and claims support.
• Explain coverage and benefits in a clear, simple way—especially to customers unfamiliar with their plan.
• Address cancellation requests and help customers understand the value of keeping coverage.
• Assist customers or beneficiaries with claims, including sensitive situations involving death or injury.
• Balance retention efforts with empathy—knowing when to educate, save, or support.
• Document call outcomes accurately and meet performance goals for quality, compliance, and retention.

Skills

Typing 30 WPM

Communication skills

Active listening

Empathy

Multitasking

Problem solving

Reliability

Education

High School Diploma or GED

Job description

Pay Rate $15/hr

Who we are:

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Handle inbound calls for insurance products, including AD&D, general questions, and claims support
• Explain coverage and benefits in a clear, simple way—especially to customers unfamiliar with their plan
• Address cancellation requests and help customers understand the value of keeping coverage
• Assist customers or beneficiaries with claims, including sensitive situations involving death or injury
• Balance retention efforts with empathy—knowing when to educate, save, or support
• Stay calm and professional during difficult or emotional conversations
• Document call outcomes accurately
• Meet performance goals for quality, compliance, and retention

What We Look for in a Candidate:

• 18 years of age or older with a High School Diploma or GED
• Typing proficiency of 30 WPM with accuracy
• Strong communication and listening skills
• Comfortable handling objections and influencing decisions
• Able to explain complex topics in a simple way
• Patient and respectful, especially with older customers
• Emotionally aware, can handle both sales and sensitive conversations
• Stays calm under pressure and handles tough calls well
• Goal-oriented with a focus on results
• Basic computer skills and ability to multitask
• Reliable attendance

About Our Company

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.