Customer Service Representative (Onsite)

InteLogix; Copperas Cove (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a motivated customer service professional to handle inbound and outbound calls, resolving inquiries and guiding customers through payment solutions. You will document interactions across systems and collaborate with teams to resolve issues, supporting a fast-paced, friendly environment.

This full-time, non-seasonal role offers paid training, health benefits, PTO, employee discounts, and opportunities for career advancement while operating within standard business hours.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal distractions.
• Technology savvy with the ability to operate multiple windows and tabs while providing customer experience.
• Typing assessment required.
• Excellent attendance and reliability.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound financial collection calls in addition to inbound calls to persuade past-due payments.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Maintain understanding of products, services and policies to assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve issues and escalate complex problems.

Skills

Communication

Customer Service

Problem Solving

Empathy

Teamwork

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

Pay rate: $16/hr

Who We Are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!

In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.

• Are you energetic, enthusiastic with an engaging personality?
• Are you driven to deliver effective results while providing excellent customer service?
• Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and elevate complex problems as necessary
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
• Monday - Friday: 8 a.m. to 7 p.m.

What We Look For In a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Superb attendance, so you can be there when our customers need us

All job offers are contingent upon completion of drug screen and background checks.