Customer Support Leader: Build a High-Impact Team

Woodward HRT, Inc.; Fort Collins (CO); On-site; USD 61,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Stock contribution

Tuition reimbursement

Health, dental, vision insurance

Paid holidays

Job summary

Woodward HRT, Inc. is seeking a customer support leader to manage daily operations and drive service excellence. You will mentor staff, monitor metrics, and ensure efficient issue resolution while maintaining high standards of customer care.

The role emphasizes procedure adherence, knowledge documentation, and data-driven improvements to support KPIs and demand. A collaborative, proactive mindset is essential.

Qualifications

• Experience delivering customer support or leading a support team.
• Strong communication and problem-solving skills.
• Ability to analyze support metrics and drive improvements.

Responsibilities

• Oversee daily customer support operations and ensure timely resolutions.
• Monitor performance metrics and provide coaching to the team.
• Develop knowledge base articles and support materials.
• Maintain documentation and support procedures.

Skills

Communication

Problem Solving

Technical Proficiency

Time Management

Team Collaboration

Conflict Resolution

Data Analysis

Accountability

Customer Service Orientation

Organizational Skills

Job description

Woodward HRT, Inc. is seeking a customer support leader to manage daily operations and drive service excellence. You will mentor staff, monitor metrics, and ensure efficient issue resolution while maintaining high standards of customer care.

The role emphasizes procedure adherence, knowledge documentation, and data-driven improvements to support KPIs and demand. A collaborative, proactive mindset is essential.