Customer Experience Team Lead

Long Home Products; Savage (MD); On-site; USD 55,000 - 65,000; Full time

Job summary

Long Home Products is seeking a Customer Service Supervisor to lead our customer service team and deliver exceptional support to clients. You will provide daily direction, coach representatives, monitor performance, and ensure adherence to company policies while driving continuous improvement in customer experience.

The role requires strong communication, leadership skills, and the ability to manage a fast-paced environment while maintaining high service standards.

Qualifications

• Excellent verbal and written communication skills.
• Experience supervising or leading a customer service team.
• Ability to handle upset customers with empathy.
• Strong organizational and planning abilities.
• Solid interpersonal and conflict resolution skills.
• Experience creating training documents and SOPs.

Responsibilities

• Provide direct supervision, leadership, and daily guidance to Customer Service Representatives, ensuring prompt, professional, and reliable service across calls, texts, emails, and website inquiries.

Skills

Communication

Leadership

Empathy

Organization

Interpersonal

Training SOPs

Job description

Long Home Products is seeking a Customer Service Supervisor to lead our customer service team and deliver exceptional support to clients. You will provide daily direction, coach representatives, monitor performance, and ensure adherence to company policies while driving continuous improvement in customer experience.

The role requires strong communication, leadership skills, and the ability to manage a fast-paced environment while maintaining high service standards.