Customer Support Manager — Lead & Elevate Customer Experience

Woodward Inc.; Fort Collins (CO); On-site; USD 61,000 - 110,000; Full time

Benefits offered by this job

401(k) match (4.5%)

Stock contribution (5%)

Tuition reimbursement

12 paid holidays

Medical/dental/vision insurance

Vacation/Sick time & buy-up

Parental leave

Adoption assistance

Employee Assistance Program

Life & AD&D

Referral bonus

Dependant care/ Flexible Spending

Job summary

Woodward Inc. is hiring for a Customer Support Manager to lead the Fort Collins Drake Campus-based team. You will manage customer communications, coach the support staff, and maintain knowledge resources to ensure high-quality resolutions. You will monitor performance metrics and enforce standardized processes across the unit.

The role emphasizes with strong leadership, data-driven decisions, and a commitment to exceptional customer service in a manufacturing/energy-controls context.

Qualifications

• Experience in customer support leadership or supervision.
• Strong written and spoken communication skills.
• Proficiency with customer support software and data analysis.

Responsibilities

• Oversee daily customer support operations and ensure timely responses.
• Mentor and coach support team members for quality resolution.
• Develop and maintain knowledge base articles and materials.
• Monitor KPIs and drive process improvements.
• Adhere to standardized support processes for consistency.

Skills

Communication

Problem Solving

Tech Proficiency

Time Management

Team Collaboration

Conflict Resolution

Data Analysis

Accountability

Customer Service

Organizational Skills

Job description

Woodward Inc. is hiring for a Customer Support Manager to lead the Fort Collins Drake Campus-based team. You will manage customer communications, coach the support staff, and maintain knowledge resources to ensure high-quality resolutions. You will monitor performance metrics and enforce standardized processes across the unit.

The role emphasizes with strong leadership, data-driven decisions, and a commitment to exceptional customer service in a manufacturing/energy-controls context.