Customer Experience & Support Leader

Woodward; Fort Collins (CO); On-site; USD 61,000 - 110,000; Full time

Benefits offered by this job

401(k) match

Stock contribution

Tuition reimbursement

Holidays

Medical/dental/vision

Parental leave

Adoption assistance

EAP with mental health

Life insurance

Referral bonus

Flexible spending

Voluntary benefits

Job summary

Woodward is seeking a customer support specialist to help manage inquiries across channels. The role emphasizes timely communication, knowledge base maintenance, and performance tracking, with opportunities to mentor junior staff and contribute to process improvements.

Level I and II responsibilities focus on resolving questions, documenting solutions, and driving high-quality service while enjoying a comprehensive benefits package and paid time off in a collaborative environment.

Qualifications

• Experience in customer support roles.
• Strong communication across channels.
• Ability to document and share knowledge.

Responsibilities

• Manage customer communication across channels promptly and professionally.
• Mentor and support team members for effective issue resolution.
• Maintain and update knowledge base articles and support materials.
• Track and analyze performance metrics to identify improvement opportunities.
• Enforce standardized support processes to ensure high-quality service.

Skills

Communication

Problem Solving

Technical Proficiency

Time Management

Team Collaboration

Conflict Resolution

Data Analysis

Accountability

Customer Service

Organizational Skills

Job description

Woodward is seeking a customer support specialist to help manage inquiries across channels. The role emphasizes timely communication, knowledge base maintenance, and performance tracking, with opportunities to mentor junior staff and contribute to process improvements.

Level I and II responsibilities focus on resolving questions, documenting solutions, and driving high-quality service while enjoying a comprehensive benefits package and paid time off in a collaborative environment.