Customer Support & Invoicing

Aerotek; Hanover (MD); On-site; USD 65,000 - 86,000; Full time

Job summary

Aerotek seeks a Business Operations Associate to deliver exceptional customer service for external clients and internal teams. The role focuses on managing accounts receivable, invoicing, collections and client relations while supporting field offices and corporate staff.

Key duties include aging analysis, data gathering for management decisions, and auditing billing reports. Proficiency in Excel/Word and experience with PeopleSoft are advantageous; independence and teamwork are essential.

Qualifications

• Proficient in Microsoft Office; Excel and Word required.
• Strong organizational and analytical abilities.
• Excellent communication skills and work ethic.
• Goal-driven with problem-solving skills.
• Ability to work independently and as a team player.

Responsibilities

• Management of customer accounts, including invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
• Making routine welcome and maintenance calls to clients
• Manage total accounts receivable with an Aging in excess of $3.5 M
• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Responsible for gathering the necessary data to assist Management with account specific decisions
• Auditing account specific reports to ensure accurate billing and client specific information

Skills

Communication skills

Problem solving

Detail oriented

Multi-tasking

Independent worker

Team player

Strong work ethic

Tools

Excel

Word

PeopleSoft

Job description

The Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service, to external

customers as well as corporate and field office employees. The BOA is proficient in the management and collection of

customer accounts receivable. Qualities include: Building customer relationships, conflict resolution, professionalism, detail

oriented, proficient follow-up skills, multi-tasking skills, the ability to use independent judgment, ability to function in an

open environment, and the ability to adapt to changes in the workplace.

Essential Functions:

• Management of customer accounts, including but not limited to invoicing, collections, PO tracking, customer service and working with client to resolve outstanding issues
• Making routine welcome and maintenance calls to clients
• Manage total accounts receivable with an Aging in excess of $3.5 M
• Support liaison for field offices and OSG with questions pertaining to those local/regional accounts on their aging including but not limited to client billing and payment policies and/or procedures, PeopleSoft issues, etc.
• Responsible for gathering the necessary data to assist Management with account specific decisions
• Auditing account specific reports to ensure accurate billing and client specific information

Skills & Ability

• Proficient in Microsoft Office (Excel and Word an must)
• Strong organizational and analytical abilities
• Strong communication skills and work ethic
• Goal driven with problem solving skills
• Ability to work independently and as an team player