Customer Support Internship - Mentorship & Real Projects

Textron Inc.; Wichita (KS); Híbrido; USD 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid, full-time 10-week internship

Mentorship, training, and development

Real project work and hands-on

Service time credited toward 401(k)

Alternative work schedules at select }

Descripción de la vacante

Textron Aviation is offering a 10-week summer internship in Wichita focused on customer support for subscriptions, invoicing, and basic 1View troubleshooting. You’ll gain hands-on experience by handling non-technical inquiries and processing orders alongside professionals.

Applicants must be pursuing a Bachelor’s degree in Aviation, Business, or related fields and demonstrate strong communication, customer service, and interest in business processes.

Formación

• Pursuing Bachelor's degree in Aviation, Business Management, Psychology, Social Science, or related field.
• Professional and diplomatic demeanor.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Interest in business, accounting practices, customer handling and aircraft publications.
• Experience in general business/office/customer procedures.

Responsabilidades

• Impact the profitability of the Company through assisting with strategic and tactical management decisions and new business development results.
• Receives, interprets, accepts, and enters incoming publication/subscription orders utilizing the publication/subscription ordering database and financial system.
• Develop familiarity with all technical publications/subscriptions.
• Screens customers through Restricted Party Screening system.
• Utilizes Paymentech for processing customer credit card information.
• Monitors applicable customer accounts to ensure funds are available for purchases.
• Proficient in Publication Viewer (1View) level one troubleshooting to assist customers with issues and determine when to pass the customer to Tier 2.
• Knowledgeable in the current Textron Aviation publication apps as available and advise customers how to access them.
• Advises customers of product delivery information, pricing, and backordered item delivery times.
• Provides feedback from customers regarding service, subscription, and publication matters via reports and meetings as required for improving Textron Aviation’s competitive position.
• Provides feedback and recommendations for process improvements to better achieve department objectives.
• Works daily with numerous departments within Textron Aviation to establish good working relationships and ensure the customer receives the best service possible at all times.
• Processes intensive customer email correspondence displaying professional writing proficiencies.

Conocimientos

Professional and diplomatic demeanor

Excellent customer service skills

Excellent verbal and written коммуника

Interest in business, accounting pract

Experience in general business/office

Educación

Pursuing Bachelor’s degree in Aviation, Business Management, Psychology, Social Science, or related field

Descripción del empleo

Textron Aviation is offering a 10-week summer internship in Wichita focused on customer support for subscriptions, invoicing, and basic 1View troubleshooting. You’ll gain hands-on experience by handling non-technical inquiries and processing orders alongside professionals.

Applicants must be pursuing a Bachelor’s degree in Aviation, Business, or related fields and demonstrate strong communication, customer service, and interest in business processes.