Customer Support/External Liaison

Taleo; Philadelphia (Philadelphia County); On-site; USD 34,000 - 46,000; Full time

Job summary

The School District of Philadelphia seeks a full-time Customer Support/External Liaison to assist staff, prospective candidates, prospective students and parents with applications across schools, central offices and learning networks. The role ensures customer satisfaction and maintains a log of inquiries by school and grade.

The position supports charter school operations, responds to charter school concerns, and collaborates with Renaissance Charter Schools' School Advisory Councils to foster

Qualifications

• Knowledge of methods and techniques for addressing inquiries, office principles, practices and procedures.
• Ability to maintain a log of inquiries received and to interact with the public.
• Ability to maintain records and prepare reports.
• Ability to learn and explain the district's personnel policies and practices.
• Proficiency in Microsoft Word and Excel; strong written and verbal communication.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Interact with District personnel and the public to address questions about the application process.
• Maintain a log of inquiries on a database and review types of inquiries with administrators.
• Work with various functional areas to develop viable solutions to problems.
• Participate in special projects by conducting research and gathering information.
• Provide information to families and the public regarding charter school operations.

Skills

Log management

Public interaction

Recordkeeping

Communication

Microsoft Word

Excel

Report writing

Job description

Customer Support/External Liaison - (50032518)DescriptionThis is a full-time, Non-Represented role. The salary grade for this posting is 4017. The salary range is $34,268 to $46,126.For forward-thinking administrators and educators, opportunities abound in the School District of Philadelphia. The School District of Philadelphia is committed to transforming the education opportunities it offers the city’s more than 203,000 school-aged children. The District seeks leaders who have a passion for working with schools, principals and communities who are committed to ensuring all students achieve. Serving a population as diverse as ours requires creativity, commitment and vision. Will you join us?Job SummaryProvides support to School District staff, prospective candidates, prospective students and parents as they apply for various positions in the schools, central offices and learning networks or are encouraged to participate in various parental engagement opportunities. Ensures that customer satisfaction is preserved and maintains a log of the inquiries received and/or that parent involvement activity is documented by school and grade.For the Charter Schools Office, provides information to families and the public regarding charter school operations. Responds to charter school related concerns and complaints, and performs administrative tasks. Works closely with School Advisory Councils in Renaissance Charter Schools to support their development and school engagement.• Interacts with District personnel and the public to address issues related to the application process; responds with efficiency and effectiveness to the information request.• Maintains a log of the inquiries received on a database; reviews the types of inquiries received with the administrator.• Interacts with various functional areas to attain viable solutions to problem situations.• Participates in special projects as assigned by conducting research to gather pertinent information.QualificationsKnowledge, Skills and AbilitiesDemonstrated knowledge of:methods and techniques associated with effectively addressing numerous inquiries.office principles, practices and procedures.Demonstrated ability to:maintain a log of the inquiries received.interact with the public.maintain records and prepare reports.Ability to:learn and explain the personnel policies and practices of the School District.use computer applications, including Microsoft Word and Excel.communicate effectively, both orally and in writing.establish and maintain effective working relationships.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Primary Location: Student Placement (9210)Job: Central OfficeOrganization: The School District of Philadelphia RegularEmployee Status: Non-ManagementJob Posting: Sep 24, 2026, 1:52:21 PMUnion Affiliation: Not represented by a unionOvertime Status: ExemptUnposting Date: Nov 23, 2026, 9:59:00 PM