Customer Support Executive - Native Arabic + Turkish

Xevera Careers; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Professional training & certifications

Health & life insurance for you and/​f

21 days annual leave

Paid sick leave

Sports club allowance

Holiday flight tickets & accommodation

Meal and transportation allowance

Education allowance for your children

Job summary

Xevera Careers is seeking a proactive Customer Support Associate to ensure excellent service across live chat, phone and email channels for existing clients. Remote work from your home city is allowed, with potential relocation to the Southeast Asia support office after 2–3 months.

You will handle requests, escalate when needed via Salesforce or Jira, verify documents, and contribute to KPI targets while building a positive company image.

Qualifications

• Bachelor’s degree in business administration or related field.
• Strong client-facing and communication skills.
• Self-motivated, reliable and capable of handling multiple tasks.

Responsibilities

• Process client requests via live chat, phone and email with accuracy.
• Escalate issues to specialists using Salesforce or Jira.
• Update clients on request status and communicate clearly.
• Verify documents submitted by clients in region-specific contexts.
• Prepare and interpret reports with accurate details.
• Attend company seminars and meet assessment targets; achieve quarterly KPI goals.

Skills

Communication skills

Client-facing

Troubleshooting

Multitasking

Customer service

Education

Bachelor’s degree in business administration or related field

Job description

Your role at Xevera:

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months.

You will:

• Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
• Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
• Update clients on their request status accordingly.
• Verify documents submitted by clients within specific regions on an hourly basis.
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy.
• Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
• Achieve quarterly KPI targets set by the CS manager.
• Perform other ad hoc tasks assigned by the manager.

What makes you a great fit :

• Good communication skills in Arabic (native), Turkish, and English language.
• Strong client-facing and communication skills
• Troubleshooting and multitasking skills
• Customer service orientation
• Bachelor’s degree in business administration or related field
• Self-motivated and highly reliable

What we offer along the way :

• Competitive and attractive compensation
• Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
• Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
• Generous time off, including 21 days of annual leave and paid sick leave
• Allowance for sports club memberships or other physical exercise activities
• Holiday flight tickets and accommodation coverage (within the yearly limit)
• Meal and transportation allowance
• Education allowance for your children’s school and kindergarten fees
• Outstanding team-building experiences and corporate parties

Your journey after applying:

1. Interview with the Talent Acquisition team (up to 40 minutes)
2. English test (up to 30 minutes)
3. Written assessment (1 day)
4. Interview with the trainer (15 minutes)
5. Final interview (1 hour)