Customer Success Consultant

XTM International; Kentucky; Hybrid; USD 47,000 - 69,000; Full time

Job summary

XTM Group is seeking a Customer Success Consultant to be the primary contact for our customers. You will drive product adoption, ensure satisfaction, and identify opportunities for upselling or cross-selling across localization products.

You’ll collaborate with cross-functional teams to address customer needs, build long-term relationships, monitor account health, and contribute to high renewal rates in a hybrid role that includes time at the Marousi office three days weekly.

Qualifications

• Bachelor's degree in business, management or a related field.
• Proven experience in customer success, account management or a related role.
• Expertise in Localization workflows, tools and best practices.
• Excellent communication, negotiation and interpersonal skills.
• Analytical mindset with data interpretation abilities.
• Familiarity with CRM software, sales metrics and CS tools.
• Ability to collaborate with cross-functional teams.
• Self-motivated to work remotely.
• Enthusiastic, proactive attitude.

Responsibilities

• Build long-term relationships with customers.
• Serve as main contact for assigned accounts.
• Monitor usage and identify growth opportunities.
• Encourage advocacy through testimonials and referrals.
• Address issues promptly with cross-functional teams.
• Develop product expertise and stay updated on trends.
• Manage renewals and upsell opportunities.
• Analyze customer data to predict health and churn.

Skills

Relationship Building

Account Management

Localization Expertise

Communication

Data Analysis

CRM Software

Cross-functional Collaboration

Remote Work

Can-Do Attitude

Education

Bachelor's degree in business, management or related field

Tools

CRM Software

Job description

At XTM Group, we build technology that helps enterprises connect with global audiences faster and more efficiently. Our Translation Management platform enables organizations to automate and streamline every stage of the localization process.

We believe innovation happens when talented people collaborate, experiment, and continuously learn. That’s why we foster an inclusive, solution-oriented culture where curiosity, teamwork, and ownership are valued every day. Our mission is to become the leading enterprise Translation Management System — and we’re looking for people who want to help shape the future of global communication technology.

The Role

Hybrid Working Requirement: Candidates based in Athens, should be flexible to attend our Marousi office 3 times per week.

As a Customer Success Consultant, you will be the primary point of contact between the company and our customers. Your primary goal is to ensure customer satisfaction, drive product adoption, and identify opportunities for upselling or cross-selling. You will work closely with cross-functional teams to address customer needs and contribute to the overall success of the customer base. You will play a crucial role in building long-term relationships, driving customer retention, and identifying opportunities for growth.

Scope of Tasks

• Relationship Building:
  • Establish and maintain strong, long-lasting relationships with customers
  • Understand customers' business goals and challenges to align product/service offerings with their needs
• Account Management:
  • Serve as the main point of contact for assigned accounts
  • Monitor customer accounts, track usage, and identify opportunities for growth
• Customer Advocacy:
  • Encourage and facilitate customer advocacy, including testimonials, case studies and referrals
  • Act as a voice of the customer within the company, providing feedback to improve products and services
• Issue resolution:
  • Proactively address and resolve customer issues or concerns
  • Collaborate with cross-functional teams to ensure timely and effective problem resolution
• Product Expertise:
  • Develop a deep understanding of the company's products or services
  • Stay informed about product updates and industry trends to provide valuable insights to customers
• Renewal Management:
  • Monitor customer accounts for renewal and work towards ensuring a high renewal rate
  • Identify opportunities for upselling or cross-selling additional products or services
• Continuous Improvement:
  • Continuously assess customer data and analytics to identify trends, measure customer health, and predict potential issues
  • Stay informed about industry best practices and trends
  • Continuously learn and build expertise across XTM group products, services and assigned customers

• Bachelor's degree in business, management or a related field
• Proven experience in customer success, account management or a related role
• Demonstrable expertise in the field of Localization, encompassing workflows, tools, and best practices.
• Excellent communication, negotiation and interpersonal skills
• Analytical mindset with the ability to interpret data and trends
• Familiarity with CRM software, key sales metrics and CS tools
• Ability to collaborate effectively with cross-functional teams
• Self-motivated and self-disciplined to work successfully in a remote environment
• Enthusiastic and "can do" attitude

Why You’ll Enjoy Working Here

We want people to do meaningful work, grow their careers, and have the freedom to innovate. Here’s what you can expect at XTM:

• Shape the future of AI-powered search — work at the intersection of SEO, paid media, and emerging AI discovery platforms
• Make a measurable impact — directly influence pipeline growth, visibility, and business performance
• Work with modern tools and technologies — leverage AI tools and data-driven workflows to move faster and smarter
• Grow your career globally — access international opportunities, mentorship, and career development pathways
• Collaborate with talented teams — partner with specialists across marketing, content, operations, and technology
• Continuous learning culture — stay ahead of industry trends with access to training resources and industry expertise
• Competitive compensation & benefits — designed to support both your professional and personal growth

Benefits may vary depending on location and employment type. Your Talent Partner will share additional details during the hiring process.

Inclusion at XTM

At XTM Group, we believe diverse perspectives create stronger ideas, better products, and more meaningful experiences. We’re committed to building a workplace where everyone feels respected, supported, and empowered to succeed.

If you require accommodations during any stage of the recruitment process, we encourage you to let us know — we’re happy to support you.

What to Expect from the Hiring Process

We aim to create a hiring experience that is transparent, engaging, and respectful of your time.

Application Review

Our Talent Acquisition team will review your application and experience carefully.

Introductory Conversation

If your profile aligns with the role, you’ll meet with a Talent Partner to discuss your background, career goals, and the opportunity in more detail.

Skills & Team Conversations

You’ll connect with hiring managers and cross-functional stakeholders to explore your search expertise, analytical thinking, and approach to growth marketing.

Final Discussions

Depending on the process, there may be a final conversation focused on strategic thinking, collaboration, and long-term growth potential.

Offer & Onboarding

Successful candidates will receive a tailored offer and onboarding support to help them succeed from day one.