Customer Support Executive

Techception Official; Falls Church (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Performance bonus

Annual paid leave

Job summary

Techception is seeking a tech-savvy Customer Support Executive to handle inquiries from international clients by phone and email. Strong communication, professional presentation, and a track record in customer service are essential for success in this role.

The role requires multitasking, handling CRM workflows, and maintaining accurate records. This full-time position is based in Falls Church, VA, offering a market-competitive salary and bonus opportunities.

Qualifications

• Excellent interpersonal and communication skills.
• Experience in international customer support is a plus.
• Bachelor’s degree or equivalent experience may exempt minimum qualifications.

Responsibilities

• Manage customer service inquiries for international clients via phone and email.
• Identify and assess customer needs to achieve satisfaction.
• Follow established procedures, guidelines, and policies.

Skills

Communication

Interpersonal skills

US English accent

CRM familiarity

Education

Bachelor's degree

Tools

CRM systems

Job description

Techception is a specialist at managing complexity and delivering simple, robust solutions backed by dependable, secure technology. Our clients can rely on a powerful, easy-to-understand system, and constantly adapt to the market globally. With the combined power of globalization and I.T, we are delivering our clients value for their money. We have a number of distinct projects currently functional globally. At Techception, we are responsible for all the back-end operations required to keep those projects functional and up to the mark. Our top-notch team comes up with simplified technology-driven solutions for all the complex problems being tackled by all those different projects.

Job Opening at Techception

• Location
• Techception
• Employment
• Full-Time
• Hiring
• Multiple Candidates

Company Overview

We are specialists at managing complexity and delivering simple, robust solutions backed by dependable, secure technology. Our clients can rely on a powerful, easy-to-understand system, and constantly adapt to the market globally. With the combined power of globalization and I.T, we are delivering our clients value for their money. We have a number of distinct projects currently functional globally. At Techception, we are responsible for all the back-end operations required to keep those projects functional and up to the mark. Our top-notch team comes up with simplified technology-driven solutions for all the complex problems being tackled by all those different projects.

Job Description

Techception is looking for a tech-savvy, passionate, and energetic Customer Support Executive. To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. An ideal customer support executive should possess a proven track record of successful customer service and management skills.

Job Responsibilities

• Managing customer service inquiries for our international clients over the phone and email
• Identifying and assessing customers' needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Job Requirements

• Good communication skills (US English Accent)
• The applicants must have strong communication & interpersonal skills
• Experience in international customer support/call center is a plus
• Ability to multitask, prioritize, and manage time effectively
• familiarity with CRM systems and practices
• A minimum Bachelor's degree or experience/Certifications can exempt someone from the minimum required qualifications.

Salary & Benefits

• Market Competitive Salary
• Performance Bonus, Annual Paid Leaves.

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