Technical Support Engineer 1

CallTek; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

A global technology support company in the United States is seeking an entry-level Technical Support Engineer. In this role, you will troubleshoot and resolve customer issues, working with various systems and software. Ideal candidates are flexible with schedules and possess good communication skills. This is a full-time position that welcomes applicants with or without call center experience.

Qualifications

• Experience in troubleshooting and resolving technical issues.
• Ability to work in a team-oriented environment.
• Flexible to work on shifting schedules.

Responsibilities

• Troubleshoot and diagnose customer issues.
• Resolve issues accurately and timely.
• Escalate unresolved issues to appropriate departments.

Skills

Troubleshooting

Customer Issue Resolution

Neutral English Accent

Education

At least 2 years of College Level

Job description

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

Job Description

We are looking for Technical Support Engineers!

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You'll work with different systems, software, and hardware, and follow standard procedures to escalate unresolved issues to the appropriate internal departments.

Requirements

• At least 2 years of College Level
• IT-Tech Voc Strand graduates are an advantage
• With at least a neutral English accent
• Willing to work on a shifting schedule
• Call Center experience is an advantage but not required
• Applicants with no call center experience are encouraged to apply!

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Internet

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