Quality Engineer

Retech Systems LLC; City of Tonawanda, Buffalo (NY, NY); On-site; USD 70,000 - 85,000; Full time

Job summary

Retech Systems LLC in Tonawanda, NY, seeks a Quality Engineer to deliver quality assurance support to manufacturing and engineering teams. The engineer will resolve issues and ensure that products meet customer specifications.

Ideal candidates have a Bachelor's degree and a minimum of three years of relevant experience. Responsibilities include managing the NCR system, conducting audits, and supporting process validations. Good analytical and problem-solving skills required, along with proficiency in Microsoft Office.

Qualifications

• Minimum of three years in a similar role is required.
• Previous experience in a manufacturing environment is preferred.

Responsibilities

• Support the Quality Management System company-wide.
• Diagnose and solve production issues, perform inspections.
• Manage the NCR system and communicate with teams.
• Conduct failure evaluations and implement corrective actions.
• Perform vendor audits and on-site inspections.

Skills

Analytical skills

Problem-solving skills

Interpersonal skills

Proficient in Microsoft Office Suite

Knowledge of production processes

Education

Bachelor’s degree (B.S.)

Tools

Epicor

Job description

Description

Position Summary

The Quality Engineer will provide quality assurance support to the manufacturing and engineering teams by resolving issues, collaborating on improvement processes, and ensuring products meet customer specifications.

Job Responsibilities

• Supports and promotes the Quality Management System across the entire company.
• Supports the operations team by diagnosing and solving emergent production issues. Performs product and receiving inspections as necessary.
• Owns and manages the NCR system. Identifies root causes, corrective actions, etc. and communicates with inspection, production, procurement, engineering and vendors to keep the process moving.
• Performs failure evaluations, determines root cause, and implements corrective action.
• Supports product development and operations team by providing analysis and expertise throughout the production and inspection process.
• Supports the Supplier Quality System by performing vendor audits, qualifications, and on‑site inspections as needed. Assists with developing metrics and scorecards.
• Work closely with contract manufacturers on product transfers and process validations, help define in‑line inspection points to improve product quality, and author product quality plans as needed.
• Reviews and authors documents, including but not limited to design plans, process procedures and quality procedures to define the scope, requirements, and function of products.
• Ensures products meet both Retech and our customers quality and product integrity requirements.
• Analyzes data to identify trends in product quality or defects with the goal of mitigating and preventing recurrence and future defects.
• Performs internal audits as assigned by the Quality Manager.
• Performs other duties as assigned.

Requirements

Knowledge, Skills, and Abilities

• Extensive knowledge of or the ability to quickly learn the organization's production processes.
• Excellent interpersonal skills with ability to serve as a liaison with developers, project managers, and customer support.
• Strong analytical and problem‑solving skills.
• Proficient with Microsoft Office Suite or related software. Experience with Epicor a plus.

Education and Experience

• Bachelor’s degree (B.S.) from a four‑year university; or equivalent combination of education and experience.
• A minimum of three years in a similar role is required.
• Previous experience in a manufacturing environment is preferred.

Personal Skills/Attributes required for the Position

• Versatile and willing to help the manufacturing team while also putting safety as a top priority.
• Excellent verbal and written communication skills for both internal and external customers.
• Exceptional organization skills with attention to detail.
• Ability to work independently, be proactive and manage time effectively to meet deadlines.
• Detail‑oriented with ability to respond quickly to a fast‑moving and ever‑changing environment.
• Ability to apply common‑sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands

• The employee is regularly required to sit, stand, walk, bend, hear and talk.
• The employee is frequently required to use hands.
• The employee occasionally will be required to reach with hands or arms, climb or balance, stoop, kneel, crouch, and crawl.
• The employee must occasionally lift and/or move up to 35 pounds.
• Specific vision abilities required by this job include close vision, color vision, and depth perception.
• The work environment varies based on customer and company demand for this position.
• The Quality Engineer may be required to travel up to 10‑20% for day trips to vendors with potential for an overnight stay.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.