Customer Support Engineer, Tier 1 (Windows) (Fully Remote)

JumpCloud Inc.; United States; Remote; USD 12,000 - 18,000; Full time

Benefits offered by this job

Remote work in Brazil

Global remote-first team

Job summary

JumpCloud Inc. is seeking a customer-focused technical support specialist to help users troubleshoot via email, phone, chat, or remote sessions.

You will manage a queue of high-priority issues, reproduce them in-house, and collaborate with escalation teams. The ideal candidate has at least 3 years in a technical customer-facing role, strong Windows/Active Directory knowledge, SSO (SAML+SCIM), RADIUS, networking, and information security best practices, plus fluency in English and Portuguese.

Qualifications

• Minimum 3 years in a technical customer-facing role, ideally SaaS, with strong Windows and Active Directory knowledge.
• Experience with SSO (SAML+SCIM), RADIUS, networking, and information security best practices.
• Bilingual in English and Portuguese, with strong communication and collaboration skills.

Responsibilities

• Provide technical support, troubleshooting, and issue resolution via email, telephone, chat, or remote web session.
• Manage a queue of high priority and complex technical issues, reproducing them in-house and collaborating with escalation points.

Skills

Windows knowledge

Active Directory

SSO (SAML+SCIM)

RADIUS

Networking

Information security best practices

English-Portuguese bilingual

Job description

• Provide technical support, troubleshooting, and issue resolution via email, telephone, chat, or remote web session.
• Manage a queue of high priority and complex technical issues, reproducing them in-house and collaborating with escalation points.

What We're Looking For:

• Minimum 3 years in a technical customer-facing role, ideally SaaS, with strong Windows and Active Directory knowledge.
• Experience with SSO (SAML+SCIM), RADIUS, networking, and information security best practices.
• Bilingual in English and Portuguese, with strong communication and collaboration skills.

Why JumpCloud:

• Work remotely in Brazil with a global, remote-first team and an amazing talent pool.
• Contribute to an AI-powered platform that eliminates IT complexity and secures modern workforces.

JumpCloud

JumpCloud is an AI-powered unified IT management platform that secures modern workforces by consolidating identity, device, and access management. The company is remote-first, with teams in 15+ countries, and values human connection, collaboration, and innovation.