Senior Windows Support Engineer - Tier 2 (Remote)

OpenKrill; USA; Remote; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

JumpCloud is seeking a seasoned Customer Support Engineer - Tier 2 to deliver world-class technical assistance across channels. You will work remotely in a fast-paced SaaS environment, handling high-priority issues, collaborating with engineering and product teams, and contributing to knowledge base improvements.

Applicants should have 5+ years in a tech support role, strong Windows/AD expertise, and bilingual English/Portuguese communication skills.

Qualifikationen

• Minimum 5 years in a technical, customer-facing role in SaaS.
• Deep Windows and Active Directory knowledge with scripting skills.
• Experience with SSO/SCIM and RADIUS configurations.
• Strong communication in English and Portuguese, written and verbal.

Aufgaben

• Provide technical support to customers via email, phone, chat, or remote sessions.
• Triage, reproduce, and resolve high-priority technical issues.
• Collaborate with Support, Engineering, Product, and Learning teams.
• Maintain and upgrade internal knowledge base articles.
• Participate in on-call rotation and respond during outages.

Kenntnisse

Technical customer-facing experience

Interpersonal communication

English and Portuguese bilingual

Adaptability in fast-changing env

Collaborative mindset

Curiosity for new tech

Tools

Windows administration

Active Directory

SAML/SCIM

RADIUS

Networking fundamentals

PowerShell/CMD

REST APIs

BASH

Jobbeschreibung

JumpCloud is seeking a seasoned Customer Support Engineer - Tier 2 to deliver world-class technical assistance across channels. You will work remotely in a fast-paced SaaS environment, handling high-priority issues, collaborating with engineering and product teams, and contributing to knowledge base improvements.

Applicants should have 5+ years in a tech support role, strong Windows/AD expertise, and bilingual English/Portuguese communication skills.