Sales Engineer - United States

JumpCloud Inc.; Denver (CO); Remote; USD 90,000 - 130,000; Full time

Job summary

JumpCloud Inc. is seeking a technically skilled Sales Engineer to act as a trusted advisor for evaluating customers and partners. You will tailor demonstrations, map customer pain points to JumpCloud solutions, and assist with trial setups and technical Q&A.

You will collaborate with direct and channel sales teams, enable partners, and contribute to engineering feedback on product improvements and automation opportunities. Fluency in English is expected.

Qualifications

• Experience in a technical Sales Engineering or similar role.
• Strong knowledge of cloud/SaaS technologies and AD environments.
• Familiarity with authentication protocols (SAML, OIDC/OAuth, LDAP, RADIUS).

Responsibilities

• Act as a technical trusted advisor for organizations evaluating JumpCloud.
• Provide tailored product demonstrations and align solutions to customer pain points.
• Support direct and partner sales with product questions and enablement.
• Assist with setup of free trials and provide technical Q&A through the trial journey.
• Identify issues and collaborate on product improvements and automation ideas.

Skills

Technical Sales Engineering

Cloud/SaaS technologies

Active Directory

Network architecture

SAML

OIDC/OAuth

LDAP

RADIUS

MFA (TOTP/WebAuthn)

Identity/directory solutions

API integration & automation

Scripting (bash/Powershell)

Direct and channel/partner sales

Job description

All roles at JumpCloud® are Remote unless otherwise specified in the Job Description.

About JumpCloud®

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.

JumpCloud is Intelligent, Secure IT.

What you'll be doing:

• Acting as the technical trusted advisor to provide consultative support for organizations evaluating the JumpCloud platform
• Providing tailored product demonstrations
• Uncovering customer pain points and challenges and aligning JumpCloud solutions to those challenges
• Support direct and partner sales teams with product related questions and skill development
• Building relationships with partners through technical enablement and co-selling
• Assist prospects with setup and configuration of free trials
• Provide technical Q&A to prospects as they progress through trial
• Assess prospect readiness to enter a formal sales cycle
• Understand implementation best practices to advise on the quickest customer time to value
• Identify common technical issues and themes that could be addressed through product development, automation and/or self-serve
• Provide evaluation framework for prospects to follow in their POV

We're looking for:

• Excellent written and verbal communications skills
• Ability to make the complex simple
• Comfortable speaking with technical evaluators and IT leaders, and adjusting talk-track to match the audience
• Desire and ability to learn new complex concepts

Preferred Qualifications:

• 2-5 years experience in a technical Sales Engineering or similar role
• Strong knowledge of Cloud/SaaS technologies
• Strong understanding of Active Directory environments
• Understanding of network architecture
• Knowledgeable in industry standard authentication and authorization protocols e.g. SAML, OIDC/OAuth, LDAP, RADIUS
• Familiarity with MDM, RMM, or similar endpoint solutions
• Familiarity with MFA technologies such as TOTP, WebAuthn
• Experience configuring and deploying identity and/or directory solutions
• Experience with basic scripting languages such as bash/Powershell
• Experience with API integration and automation
• Experience with both direct and channel/partner sales cycles

Where you'll be working/Location:

JumpCloud® is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

All roles posted in United States locations do require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company, you are able to work remotely anywhere in the U.S. If you would like to spend time in our offices in the Denver/Boulder area, you are welcome to do that as well.

Language:

JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently. Any additional language requirements will be included in the details of the job description.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

JumpCloud® is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

#BI-Remote

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, transcribing or summarizing interviews, and assessing responses. These tools assist our recruitment team but do not replace human judgment in hiring decisions, which are ultimately made by humans. Please see our Privacy Policy (https://jumpcloud.com/privacy) for more information about our personal data practices.