Customer Support Engineer (Tier 1)

ControlUp, Inc; Northern (KY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Hybrid model

Global team

Annual offsite

Growth culture

Job summary

Lever, Inc. is seeking a customer-facing engineer to support enterprise clients in a hybrid role. You’ll handle diverse technical requests, troubleshoot Windows Server and network issues, and communicate clearly with internal teams and external customers.

The role requires English fluency, strong communication, and the ability to manage multiple priorities in a fast-paced, global environment with an evening Pacific Time shift.

Qualifications

• 1+ year experience supporting enterprise customers.

Responsibilities

Skills

Enterprise support

Windows Server basics

Networking basics

English fluency

Communication skills

PowerShell scripting

VDI knowledge

Customer handling

Tools

Citrix

VMware

Job description

What you'll bring:

• At least one year experience in professionally supporting enterprise customers.
• Basic knowledge of Windows server.
• Basic networking experience.
• Excellent spoken and written English - native language level.
• Ability to work under pressure with multiple internal and external customers.
• Great communication skills.
• Familiarity with scripting languages (PowerShell).
• Knowledge of VDI (Citrix/VMware) virtualization solutions.
• Availability to work the evening shift, from 12:00 PM to 9:00 PM Pacific Time (PT).

Why You'll Love It Here:

• Global, Not Isolated: You'll work with a diverse team spanning the US, EMEA, and Israel. We're known for our vibrant social culture, and once a year, the entire global company comes together for a major offsite to reconnect in person.
• Meaningful Impact: Make a real impact from day one, working with cutting-edge technology in a fast-paced, global environment.
• Collaborative & Growth-Driven: Join a collaborative, empowering culture where learning and professional growth are encouraged.
• True Flexibility: We offer a hybrid model. We care about the output of your expertise, not the hours you spend in a specific chair.