Customer Support Engineer, Low‑Code Workflows (On‑Site)

BizFlow Corp; Falls Church (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Partial telework flexibility

Full-time permanent

Job summary

BizFlow is seeking a Customer Support Engineer to provide hands-on support for our low-code workflow platform. You will troubleshoot across Windows and Linux servers, REST APIs, and SQL, and coordinate with R&D, Solutions, and Professional Services to resolve issues.

Ideal candidates hold a CS-related degree and 2+ years in enterprise software support, with strong written and verbal communication for technical and executive audiences.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related field.
• At least 2 years in customer/support for enterprise software.
• Familiarity with ITIL framework and structured support processes.
• Experience with on-premise applications and server troubleshooting.
• Excellent written and verbal communication tailored for technical and executive audiences.
• Experience with Zendesk or similar ticketing systems.
• Working knowledge of HTML/CSS/JavaScript and REST APIs, SQL.
• Ability to collaborate across R&D/Product, Solutions, and Professional Services teams.

Responsibilities

• Manage the full ticket lifecycle from intake to closure with ITIL-based processes.
• Troubleshoot across on-premise platform apps, servers, and integrations, including logs and diagnostics.
• Work with Windows and Linux servers to identify and resolve system issues.
• Analyze web technologies, REST APIs, and SQL to support troubleshooting.
• Collaborate with Product, Solutions, and Professional Services to reproduce defects and support deployments.
• Provide clear, professional customer communications and incident summaries.

Skills

Customer support

ITIL

Zendesk

REST APIs

SQL

Windows/Linux server troubleshooting

Communication skills

Team collaboration

Learning agility

US Citizenship or PR

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows Server

Linux Server

HTML/CSS/JavaScript

Job description

BizFlow is seeking a Customer Support Engineer to provide hands-on support for our low-code workflow platform. You will troubleshoot across Windows and Linux servers, REST APIs, and SQL, and coordinate with R&D, Solutions, and Professional Services to resolve issues.

Ideal candidates hold a CS-related degree and 2+ years in enterprise software support, with strong written and verbal communication for technical and executive audiences.