Low‑Code Workflow Support Engineer

BizFlow Corp.; Falls Church (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

BizFlow Corp. in Falls Church, VA, is seeking a proactive Customer Support Engineer to provide hands-on support for our platform-based applications. You will troubleshoot, analyze issues, and coordinate with R&D Product, Solutions, and Professional Services to resolve tickets quickly.

The role requires ITIL-aligned processes, experience with Windows and Linux, REST APIs, SQL, and strong communication. On-site with partial telework, full-time permanent, salary $60,000–$90,000 USD, US citizen or

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, or related technical discipline.
• 2+ years in customer support, technical support, or client enablement for enterprise software.
• Familiarity with ITIL framework and structured support processes.
• Experience supporting on-premise applications, including server-level troubleshooting.
• Excellent written and verbal communication tailored for technical and executive audiences.
• Experience with modern ticketing systems (e.g., Zendesk).
• Working knowledge of web technologies (HTML/CSS/JavaScript, REST APIs) and SQL for basic troubleshooting.
• Proven ability to collaborate across R&D/Product, Solutions, and Professional Services teams.
• Strong troubleshooting, analytical, and diagnostic skills.

Responsibilities

• Manage the full ticket lifecycle (intake → triage → resolution → closure) in ITIL-based processes.
• Troubleshoot issues across on-premise platform applications, server environments, integrations, and legacy systems.
• Work hands-on with Windows and Linux servers, reviewing services, configurations, logs, and metrics.
• Support web technologies, REST APIs, SQL, and system configurations for troubleshooting.
• Collaborate with R&D Product, Solutions, and Professional Services to reproduce defects and assist deployments.
• Prepare clear customer-facing communications including status updates and incident summaries.
• Maintain runbooks, troubleshooting guides, and knowledge base articles.

Skills

Customer support

ITIL

Zendesk

REST APIs

SQL

Windows

Linux

Communication

Education

Bachelor's degree in Computer Science/Software Engineering

Tools

Zendesk

Windows

Linux

Job description

BizFlow Corp. in Falls Church, VA, is seeking a proactive Customer Support Engineer to provide hands-on support for our platform-based applications. You will troubleshoot, analyze issues, and coordinate with R&D Product, Solutions, and Professional Services to resolve tickets quickly.

The role requires ITIL-aligned processes, experience with Windows and Linux, REST APIs, SQL, and strong communication. On-site with partial telework, full-time permanent, salary $60,000–$90,000 USD, US citizen or