Customer Support Engineer (Fully Remote)

SD Solutions; United States; Remote; USD 42,000 - 70,000; Full time

Job summary

SD Solutions, on behalf of a FinTech client, is seeking a customer support specialist to assist users of a SaaS payout platform. You will handle B2B communications for platform payments and B2C support for payees receiving funds. Collaborate with partners to gather information, resolve issues, and triage cases.

The role requires strong interpersonal skills, problem solving, and time management. Experience in SaaS or tech customer support is preferred; knowledge of financial services or

Qualifications

• Proven experience in customer support, ideally in SaaS or tech.
• Strong interpersonal and communication skills.
• Problem-solving ability and time management skills.

Responsibilities

• Provide B2B support to clients using the platform for payments.
• Provide B2C support to payees receiving funds.
• Collaborate with partners to gather information and resolve issues.

Skills

Customer support

SaaS/Tech experience

Job description

• Provide B2B support to clients using the platform for payments.
• Provide B2C support to payees receiving funds.
• Collaborate with partners to gather information and resolve issues.

Requirements:

• Proven experience in customer support, ideally in SaaS or tech.
• Strong interpersonal and communication skills.
• Problem-solving ability and time management skills.

About the company:

• A SaaS-based global payout orchestration platform.
• Enables mass payouts in over 70 currencies to 175+ countries.
• Backed by a network of global financial partners.

SD Solutions

SD Solutions is a staffing company that operates globally. They are hiring on behalf of a FinTech client, a SaaS-based global payout orchestration platform enabling businesses to send mass payouts to over 175 countries.