Product Support Specialist I (Merchant Care) (Fully Remote)

Partner Company; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

Equity opportunities

ESPP

Monthly stipends

Job summary

Partner Company in the United States is seeking a client-focused support specialist to help e-commerce merchants using payment products.

You will collaborate across Engineering, Sales, Client Success, and Operations in a remote-first environment, delivering reliable solutions and clear guidance. Fluency in French and English and a 2+ year track record in tech or SaaS support are key.

Qualifications

• 2+ years of experience in technology, e-commerce, or SaaS support.
• Fluent in French and English.
• Strong technical troubleshooting and analytical thinking.
• Ability to thrive in a remote-first environment.

Responsibilities

• Provide responsive, reliable assistance to e-commerce retailers using payment products.
• Investigate and resolve complex technical, account, and configuration issues.
• Collaborate with Engineering, Sales, Client Success, and Operations to deliver solutions.

Skills

Bilingual in French & English

Troubleshooting skills

2+ years in tech/e-commerce/SaaS

Job description

• Provide responsive, reliable assistance to e-commerce retailers using payment products.
• Investigate and resolve complex technical, account, and configuration issues.
• Collaborate with Engineering, Sales, Client Success, and Operations to deliver solutions.

Requirements:

• At least 2 years of experience in technology, e-commerce, or SaaS support.
• Professional fluency in French and English.
• Strong technical troubleshooting and analytical thinking skills.
• 100% medical, dental, and vision premiums covered for employees and dependents.
• Flexible paid time off and generous holiday calendar.
• Equity opportunities, ESPP, and monthly spending stipends.

Partner Company

A payment technology company providing reliable, seamless support to e-commerce merchants and business partners. They operate a remote-first environment, emphasizing collaboration, adaptability, and customer-centric problem-solving.