Customer Support Engineer Automation - San Jose CA

AMADA AMERICA, INC.; Concord (CA); On-site; USD 62,000 - 78,000; Full time

Benefits offered by this job

Major Medical

Pharmacy

Dental

Vision

401(k) Plan

Profit Sharing

Life Insurance

Long-Term Disability

12 Paid Holidays

Travel Accommodations

Travel/Mileage Pay

Work Boot Voucher

Uniform, laptop, cellphone, toolbox

Job summary

AMADA AMERICA, INC. is seeking a field service technician in California to troubleshoot mechanical, hydraulic, pneumatic, electrical and control systems on AMADA equipment.

You will follow layout drawings, install equipment at customer sites, prepare daily service reports and weekly expense reports, and train customers on line control software. Requires a 4‑year Electronics degree or 2‑year related degree, ability to lift 50 lbs, strong English communication and customer relations, with regular

Qualifications

• A 4 yr Electronics degree or 2 yr degree with related experience preferred.
• Proficient in troubleshooting mechanical, hydraulic, pneumatic, electrical and control systems.
• Able to read and interpret mechanical and electrical drawings.
• Ability to use hand tools and testing equipment.

Responsibilities

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

Skills

Troubleshooting

Read drawings

Customer relations

English communication

Installation management

Line control software

Training customers

Travel readiness

Manual dexterity

Education

4-year Electronics degree

Tools

Volt/Ohm meter

Oscilloscope

Windows OS

Amada software

Job description

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

Job Description

Job Description

Essential Functions

• Proficient in trouble shooting mechanical, hydraulic, pneumatic, electrical, control systems as well as networks.
• Able to precisely follow layout drawings and blue prints used in the installation of equipment.
• Complete status (service) reports on a daily basis and expense reports on a weekly basis.
• The ability to communicate in the English language.
• Excellent customer relations and follow through.
• Managing the total equipment installation process at Customer site entailing use of hand tools, climbing, bending, stooping.
• Operation, applications, software, and part programming capabilities, and customer training of such.
• Use of Amada applications software used in line control and part programming.
• Regular travel within assigned territories.
• Ability to lift up to 50 lbs.

Non-essential Functions

• The ability to communicate in the Spanish language.

Reporting Relationship

• Reports to Regional Service Manager

Subordinate Staff

• None

Knowledge

• A 4 yr degree in Electronics or a minimum of a 2 yr degree with related work experience preferred.

Skills

• Ability to analyze and repair mechanical, hydraulic, pneumatic, optical and electrical systems.
• Ability to use hand tools, Volt/Ohm meter and Oscilloscope.
• Working knowledge of computers and Windows OS.
• Ability to read and interpret mechanical and electrical drawings.
• Being accountable and responsible to service and support a customer through all aspects of the customer’s ownership of the machine.

Travel

• Routine travel within assigned territories with occasional over night stays.
• Territory: San Jose, CA

PAY RATE: $30.00 /HR

Benefits

• Major Medical and Hospitalization
• Pharmacy
• Dental
• Vision
• 401(k) Plan
• Profit Sharing
• Life Insurance
• Long-Term Disability
• 12 Paid Holidays
• Travel Accommodations
• Travel/Milage Pay
• $200 Work Boot Voucher
• Uniform, laptop, cellphone, toolbox provided

Working Conditions

LIFTING: Average Weight: 50 lb. Frequency: Daily