Field Support Technician

KLA; Hillsboro, Beaverton (OR, OR); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) matching

Employee stock purchase program

Job summary

KLA Beaverton, OR is seeking a Field Service position focused on servicing, repair, and installation of company products in a fast-paced environment. The role emphasizes strong communication and problem-solving skills to ensure customer satisfaction.

You will diagnose issues across mechanical, hardware, software, and systems, provide shift coverage at customer sites, and coordinate data collection to guide repair steps. Relevant mechatronics or electronics coursework is preferred.

Qualifications

• High school degree or equivalent.
• Experience with maintenance, repair, or troubleshooting.
• User level experience with Microsoft Office and strong Excel skills.
• Mechatronics, chemistry, and electronics experience or coursework is highly desired.

Responsibilities

• Performs on-site or in-house servicing, repair, and/or installation of company products.
• This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking.
• Serves as customer contact on technical and service-related problems.
• Diagnoses mechanical, hardware, software and systems failures, using established procedures.
• Provide shift coverage to respond and recover critical systems at our customer locations
• Coordinate troubleshooting and data collection as part of the service organization
• Assures operational updates of KLA equipment are provided with clear status reporting to facilitate next steps in repair and recovery
• Represents the company to the customer and assumes accountability for customer satisfaction with KLA.

Skills

Communication skills

Team player

Analytical thinking

Multi-tasking

Mechatronics

Education

High school diploma or equivalent

Tools

Microsoft Office

Excel

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

What You'll Do

Position is based in Beaverton, OR.

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

• Performs on-site or in-house servicing, repair, and/or installation of company products.
• This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and networking/wireless networking.
• Serves as customer contact on technical and service-related problems.
• Diagnoses mechanical, hardware, software and systems failures, using established procedures.
• Provide shift coverage to respond and recover critical systems at our customer locations
• Coordinate troubleshooting and data collection as part of the service organization
• Assures operational updates of KLA equipment are provided with clear status reporting to facilitate next steps in repair and recovery
• Represents the company to the customer and assumes accountability for customer satisfaction with KLA.

Desired skills

• Excellent communication, organizational, and interpersonal skills. Must be a good team player with proven skills in collaboration.
• Critical thinking and strong analytical skills: ability to collect and organize data to drive visibility to areas requiring follow-up and action.
• Should enjoy a challenging and fast-paced environment Ability to balance multiple tasks and activities with limited direct supervision to deliver on time results
• Mechatronics, chemistry, or electronics experience or coursework is highly desired.

Minimum qualifications

• High school degree or equivalent.
• Demonstrated experience with maintenance, repair, or troubleshooting
• User level experience with Microsoft office suite with special attention to excel capabilities
• Mechatronics, chemistry, and electronics experience or coursework is highly desired.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $16.69 - $28.37 Per Hour Primary Location: USA-OR-Hillsboro-Beaverton-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Additional Information

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.